Buy Direct

Your trade-in device must meet the following eligibility requirements: our trade-in device must meet the following eligibility requirements:

a) Your device must power on, hold a charge, and not power off unexpectedly;

b) Your device must have a functioning display with no black spots or pixelation of any kind;

c) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to:

  • Multiple scratches, dents, or dings;
  • Water damage; or;
  • Corroded charging port, SIM, or battery terminal contacts.

If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply;

d) Your device must not be on a banned list of any kind;

e) Your Trade-In Device must not have a damaged or swollen battery. A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center. If your device does not fully charge, if the battery runs hot while charging, or if your device needs to be charged multiple times during the day, it could mean that your battery is damaged. Devices with battery damage will be recycled and cannot be returned to you.

f) Your device must have a fully functioning charging port that is able to support charging & data transfer.

g) At the time of trade-in, you must be the owner of the device. Leased devices are not eligible.

h) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device;

i) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information.

j) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations.

The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.

The cost varies depending on your device. The payment can either be paid up front for a two-year term or it is automatically billed on a monthly basis to the credit card you provide at time of enrollment for three years unless you cancel coverage, or it is canceled for one of the specified reasons stated in the terms and conditions. Please see your program’s Terms and Conditions for details.

Samsung Rewards is our loyalty program. Earn points whenever you make a purchase on Samsung.com and the Shop Samsung app. You can then spend your accumulated pointson Samsung.com. Simply sign in to your Samsung Account and register for Samsung Rewards to start earning points today.