Samsung TV or projector HDMI ports are not working

If you have a device connected to your Samsung TV or Odyssey Ark gaming screen like an Xbox, a Playstation 5, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports. Follow our guide below to find the solution and get your device working again!

Samsung TV or projector HDMI ports are not working

Power on the connected device.

Verify that the connected device is actually powered on. If it doesn't turn on, then you need to contact the manufacturer of your external device.

Select the right source on your TV.

When your device is connected to your TV, you have to set the source on the TV to the same port you connected your device to. For example, if you connected your Xbox to the port labeled HDMI 1 on the back of your TV, then you need to set your TV's source to HDMI 1.

Disconnect and reconnect the HDMI cable.

Disconnect the HDMI cable from the back of the TV and the external device. Then reconnect it firmly to the external device first, then connect it to your TV.

If it still doesn't work, try the cable in a different port. Don't forget to select the new source.

If it works in a different port, your external device and HDMI cable work, but there seems to be an issue with the original HDMI port and you need to schedule repair. If it doesn't work, continue to the next step.

Use a different HDMI cable.

Try the connect again, but with a different HDMI cable. For the best results, use a high-speed, high-quality cable.

Connect a different external device to see if it works.

This will tell you if the issue is with the original device. If the issue remains, contact the manufacturer's support team of that device.

If this device still does not work, and all other steps have been completed, the TV will need service.

Set up service.

After following the steps above, visit the Samsung Support Center to request service for your TV.

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