Inspect every hose and its connections (on both ends) for damage. This includes the rubber on the hose, the o-rings inside the ends of the hoses, and anything the hoses connect to. Damaged hoses and o-rings should be replaced. If the washer is damaged, visit our Support Center to request service.
Inspect the door seal and carefully fold it back to look for any foreign materials or damage. Even something small can cause a leak, such as a single strand of hair or a piece of thread.
If the seal is damaged, visit our Support Center to request service.
The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.
If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.
Most homes will already have the correct measurements, but it is good to check anyway to be sure. The drain hose should be positioned at least 18 inches high and no more than 96 inches high. You should not use a drain hose extension kit.
These requirements are different if a sink is being used. The drain hose should be positioned at least 24 inches high for sinks and no higher than 35 inches.
The hose should run smoothly from the washer to the home's drainage system. Bent or pinched hoses can cause leaks or draining issues.
If the drain hose is damaged, request service.
It may be tempting to unscrew this clamp holding the drain hose to the back of the washer, especially if the drain hose doesn't quite reach as far as you want it to. However, removing this may cause the washer to drain automatically and give an LC or 4C error code.
Most front load models have an accessible pump filter (also called a debris filter) on the front of the unit, near the bottom. This pump filter requires routine maintenance to be kept clean. The recommended interval is at least once a month, or every 40 washes, whichever is more frequent.
If cleaned often, it will never get clogged, and your washer will stay in good condition. If neglected, it can clog and cause issues with draining and even leaks.
To begin, open the pump filter door panel by pressing on the cover.
Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.
Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.
On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist it to remove the cap.
Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller (located inside the pump filter housing) to make sure it is clean.
Using too much detergent or non-HE detergent (even once) can result in excessive suds, causing detergent residue that contributes to multiple performance issues, including leaks or leak errors. If there's a chance that any cycle was run with excess or non-HE detergent, you should check for and remove the detergent residue.
Run an empty cycle and do not add detergent or any other additives. If suds appear in the wash, it is coming from the detergent residue, and you should continue to run empty cycles until suds no longer appear.
Use trial and error to find the least amount of detergent that achieves the best cleaning results, and do not exceed either of these two recommendations:
If either of these are exceeded, it will result in soap scum buildup in your washer. Using the minimum amount of detergent you need to get your clothes clean also helps prevent this buildup.
Before you begin the process of leveling, make sure to have one inch of separation between the washer and dryer and from any wall.
You'll also want to make sure the floor is stable and free from damage. A slippery floor can disturb the balance of the washing machine.
The washer should have a solid and firm connection at all four corners. If one corner wobbles, first shorten the legs of all the other corners. If they're already as short as they can be, then the wobbly corner's leg should be lengthened.
Use a flat blade screwdriver to loosen the locking nut of the legs you'll be adjusting.
Turn the adjustable legs clockwise to raise that corner of the washer, and counterclockwise to lower that corner of the washer.
Continue to make adjustments and repeat the previous steps until the washer is level. As you're making adjustments, keep in mind that the shorter you can keep the legs, the more stable the washer will be. Make sure that all feet are making contact with the floor.
Front load models:
Front load models:
Just like before, use a flat blade screwdriver to tighten the locking nuts up against the washer.
If none of the troubleshooting steps in the video resolved your leak issue, visit our Support Center to request service.
However, if you encountered any of the problems in the list below, then it's worth the time to run a test cycle (like Rinse & Spin) to see if the leak continues.
Select CONTINUE to visit HP's website.
