Samsung Freestyle won't find or connect to my Wi-Fi network

If The Freestyle projector does not see your Wi-Fi network or will not connect to the Wi-Fi network, there are a few things to check to determine if the issue is with The Freestyle or with your network equipment. This guide will help you check your equipment to solve the problem.

A Samsung Account is required for network-based smart services, including streaming apps and other smart features. A separate (connected) computer, mobile, or other device may be necessary to create/log in to a Samsung Account. Without an Account login, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) are available. If you do not have a Samsung Account, you can easily create one here: https://account.samsung.com/membership/intro it’s free to sign up; terms apply.

What network issue are you experiencing?

Freestyle does not see my Wi-Fi network
Freestyle will not connect to Wi-Fi
Freestyle connects to Wi-Fi but has a bad connection

TV or projector displays an error message

The TV, smart monitor, or projector may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

Issues with Peacock app on Samsung TV

Peacock is a streaming service and app brought to you by NBCUniversal. If you are having any difficulty with the app freezing, crashing, or not launching on your Samsung TV we can help. Note: A Samsung Account and internet connection are required.*

Someone already registered this device error when adding TV or projector to SmartThings

If your TV, smart monitor, or projector is still registered to an older SmartThings account* or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.

Samsung Gaming Hub does not show or is having an issue

If you do not see Samsung Gaming Hub on your compatible 2022 or later Samsung TV or smart monitor, you should make sure the firmware is up to date. Other issues that may come up with game streaming may be an issue with the specific game provider, or your network. A Samsung Account and internet connection are required.

TV or projector does not show up during SmartThings discovery process

You can connect your TV, smart monitor, or projector to the SmartThings app without using a SmartThings Hub. If the app has trouble connecting or discovering your device, there are a few things you should check, like if Bluetooth is enabled on your phone. Then, you can try adding your TV/projector to the SmartThings app again. A Samsung Account and

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