HMD Odyssey or Mixed Reality Not Detected

When the HMD Odyssey is connected to a computer, the Mixed Reality Portal app will automatically launch. If Mixed Reality portal doesn't open or you experience other issues like the HMD Odyssey's screen appearing black, there are a couple things you can do to fix the problem.

If your screen is not displaying anything when wearing the HMD Odyssey:

If the HMD Odyssey is connected, the computer monitor may go blank when you set up Windows Mixed Reality for the first time. Unplug the HMD Odyssey to complete the setup.
Verify that the USB 3.0 cable and the HDMI cable are properly connected to the computer's corresponding ports.
If a HDMI adapter is being used, connect the adapter to the computer before connecting the HMD Odyssey to the adapter.
Verify that the Mixed Reality Portal app is installed on the computer.

If the Mixed Reality Portal app is not detecting the HMD Odyssey:

Verify that the HDMI cable is properly connected to the HDMI port of the computer.
Remove the USB 3.0 cable and the HDMI cable from the computer. Reconnect the USB 3.0 cable first, and then the HDMI cable.
Verify that the monitor and the HMD Odyssey appear in Device Manager.

If the issues persist, please visit Microsoft Support for additional Windows Mixed Reality troubleshooting.

Using the HMD Odyssey

The HMD Odyssey cannot be used as a standalone device. It needs to be connected to a computer and you need to open Mixed Reality Portal if you want to play VR games. Keep reading to learn how to connect the HMD Odyssey to your computer.

HMD Odyssey Hardware Specifications

Enjoy HMD Odyssey with Windows Mixed Reality when connected to a computer. Through the HMD Odyssey, Windows Mixed Reality reflects your movements in real life and lets you share the experience with others. Learn about the hardware specifications for the HMD Odyssey below.

HMD Odyssey Windows Mixed Reality Computer Compatibility

The HMD Odyssey is compatible on computers running Windows 10 Fall Creators Update or later, with Windows Mixed Reality or Windows Mixed Reality Ultra. You can download and run the Windows Mixed Reality PC Check to determine whether your computer is compatible. Learn about computer hardware requirements for running Windows Mixed Reality or Windows

All you need to know about the HMD Odyssey controllers

Overview Trigger: Press to select an item or use it as a trigger when playing certain games. Its function may vary depending on the launched apps. Touchpad: Press to select an item. You can move to the next or previous item by swiping to the left or right. Thumbstick: Push the thumbstick back and forth to move your location. Push the thumbstick f

Install or Uninstall Windows Mixed Reality

If you have a recently updated Windows 10 computer, the Mixed Reality Portal should already be on it. However, you need certain updates and software before it can be used. Keep reading to learn how to install or uninstall Windows Mixed Reality on your computer.

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