Samsung Health data is not syncing between Galaxy watch and phone

After performing each of the following steps, try syncing your Samsung Health data between your phone and watch.

1. Open the Samsung Health app on your phone.
2. Tap More options (the three vertical dots), and then tap Settings.
3. Tap Sync with Samsung Cloud, and then tap the switch at the top to turn it on.
4. Tap Sync now.

First, make sure your watch doesn't have Power saving, Airplane mode, or Watch only mode turned on. These modes restrict features that are required to sync data.

Here's how to turn off these different modes:

• Power saving mode: Swipe down from the top of the screen, and then tap the Power saving icon (it looks like a battery). Then, make sure the watch does not have a Power saving mode turned on.
• Airplane mode: Swipe down from the top of the screen, and then swipe to and tap the Airplane icon.
• Watch only mode: From Settings, swipe to and tap Battery, then tap Power mode, and then choose Standard. On WearOS models, press and hold the Power button to turn off the watch, and then press and hold the Power button again to turn it back on.

Your phone and watch must be connected over Bluetooth through the Galaxy Wearable app to sync Samsung Health data. You can check this by opening the Galaxy Wearable app on your phone.

• If the watch and phone have never been connected, the app will display "Start." You will need to tap Start, select the watch from the menu, and then follow the on-screen instructions to connect the watch to your phone.
• If "Remotely connected to watch" or "Disconnected from watch" appears in the app, your Bluetooth settings might be turned off. Check the Bluetooth settings on your watch and phone:
  • Phone: Navigate to and open Settings. Tap Connections, tap Bluetooth, and then verify that the switch is turned on.
  • Watch: From the Home screen, press the Home button (Power button), and then tap Settings. Swipe to and tap Connections, tap Bluetooth, and then verify the switch is turned on.
  • Galaxy Fit: This model does not have a Bluetooth settings option; simply make sure the watch is charged and powered on.
    

First, use the Galaxy Wearable app to check for available software updates for your watch and apps installed on the watch.

1. Next, from your phone, open the Samsung Health app.
2. Tap More options (the three vertical dots), and then tap Settings.
3. Swipe to and tap About Samsung Health and verify the software version is 6.2.0.075, or later.
4. If the app is not up-to-date, open the Play Store, and then tap your profile icon in the top right. Tap Manage apps & device, then tap the Manage tab, and then tap Updates available.
   • If Samsung Health appears in the list, select the box next to it, and then tap the Update icon in the top right.
   • If no updates are available, the app will not appear. It may be necessary to uninstall Samsung Health, and then reinstall it.

From your phone, open Settings, and then swipe to and tap Apps. Search for and select Samsung Health. Then, tap Uninstall and follow the on-screen prompts to uninstall the app.

After you have uninstalled Samsung Health, reinstall it.

Navigate to and open Settings on your phone, tap Connections, and then tap Bluetooth. From the Paired devices list, tap the Settings icon next to your watch’s name, and then tap Unpair to disconnect it.

Next, you need to reset the watch. From the watch's Home screen, press the Home button (the Power button). Tap Settings, and then tap General. Tap Reset, and then tap Reset again to confirm.

• For a Gear Fit2 Pro, tap Gear info, and then tap Reset Gear.
• Settings cannot be accessed on the Galaxy Fit. Open the Galaxy Wearable app on your phone instead, and then swipe to and tap About band. Tap Reset band, and then tap Reset.
  

After the reset, connect the watch to your phone again using the Galaxy Wearable app. Once the connection is complete, check for software updates again.