If your model doesn't have a rubber drain cap, then skip to step 3.
Even if you don't see any water in the compartment, if there's any water in the drainage area, it will need to be drained dry in order for the Autofill function to resume.
Your Auto Fill Pitcher is not dishwasher safe. Washing it in the dishwasher can warp the pitcher and cause leakage. Always hand wash the pitcher with mild soap and water.
If any of the pieces are damaged, they will need to be replaced. Visit samsungparts.com for replacements.
Make sure the pitcher's lid is assembled correctly. If the pitcher and its lid are not aligned correctly, water may leak. Also, the Autofill function will not fill the pitcher if moisture is detected, so make sure everything is dry. The pour spout should face away from the handle, and the two-part lid should be assembled so the pieces match up and fit securely together.
There is a spring-loaded button behind where the pitcher goes. Press on the button and make sure it is not sticking. This button must have full contact with the pitcher when it is installed for the Auto Fill feature to function.
Remove the water filter and check both it and the water filter housing for damage.
Here are some ways to determine if a filter is genuine:
A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves, and helps with draining.
A quick way to check your level is to look under the front. If the wheels for moving the refrigerator are still touching the floor, the front is not high enough. See our guide on how to level the refrigerator to raise the front higher.
The purpose of this is to confirm that it's actually a leak. Possible other causes could be:
The RS27T and RS22T models have two water lines to connect. If they are cross-connected, the water and ice dispensing functions will be swapped, so the ice maker will leak when you try to dispense water, and the dispenser will dispense water when the ice maker tries to make ice. If you have this issue, it can be resolved by correcting the water lines.
On these models, the dispenser should have a nozzle that sticks down from the ceiling of the beverage center. If the nozzle is missing, contact us for a replacement.
These models have an extra valve that prevents leaks from the dispenser. If the pitcher is leaking, return to the top of this article and select "Leaks from the Autofill Pitcher." If the dispenser is leaking on a model with an Autofill pitcher, visit our Support Center to request service.
It's normal for the dispenser to drip for a few seconds immediately after dispensing water. Once the dispensing stops, leave the glass under the dispenser approximately 3-5 seconds to catch the drips.
See our guide specific for that issue.
The water lines and couplers only need inspection if the issue has been happening since the last time the doors were removed, such as during installation or if the fridge was relocated. If this is not the case, skip to step 4.
If the water line under the hinge cover is not connected properly when the doors are put back on, air can get into the water coupler. Make sure it is not bent at the coupler because this will allow air in and cause a drip.
To reach the water coupler, review the steps for removing and reinstalling the doors in your user manual.
If the water filter was recently replaced or your refrigerator was recently installed, dispensing water will help remove any trapped air and stop the water dispenser from leaking.
Dispense water into a large pitcher until it automatically stops.
If you have a well system, an air eliminator should be installed. If the dispenser is starting to drip, the air eliminator may not be working correctly. Contact a plumber for assistance with your air eliminator.
If your water pressure is too high or too low, the water valve may not close correctly, triggering a leak.
Your water line should have enough pressure to fill 6 ounces (or 3/4 cup) in less than 10 seconds. Dispense water into a measuring cup to confirm the amount.
Second test (if needed):
If your water pressure is too low, make sure the home's water supply valve is fully open. If it wasn't already fully open, then this may have resolved your water pressure issue, so do the test all over again and see.
If instead your suspect your water pressure of being too high, contact a plumber for assistance in reducing the water pressure. It should be between 30 and 130 psi.
If you're using a Reverse Osmosis system to filter water, this may cause the water pressure to be too low. In this case, contact a plumber for assistance in increasing water pressure.
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