We recommend using the Samsung Keyboard that comes preinstalled on your device. Third-party keyboard apps may cause problems. If you are having issues with an alternate keyboard app, you will need to contact its developer.
Navigate to and open Settings, then tap General management, and then tap Keyboard list and default. Tap Default keyboard, and then choose Samsung Keyboard.
Restarting your device can help solve minor issues and bugs. However, restarting it will be a little different depending on your model:
Navigate to and open Settings, then tap Apps, and then tap the sort icon. Tap the switch next to Show system apps, and then tap OK.
Next, select Samsung Keyboard, then tap Force stop, then tap OK when prompted. On the same screen, tap Storage. Tap Clear data, and then tap Delete. This will erase all your keyboard settings, including saved words.
On your device, navigate to and open Settings, tap Software update, and then tap Download and install or Check for updates. If an update is available, follow the on-screen prompts to update your device. After the update, your device will restart.
If your carrier is Verizon, swipe to and tap System updates, and then tap Check for system updates.
Sometimes third-party apps can cause errors or bugs to occur. Safe mode will run only Samsung apps and no third-party apps. If the keyboard still isn't working, you can try checking if third party apps are the problem using Safe mode.
First, open the Power menu:
Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to restart your phone in Safe mode. If you've entered Safe mode successfully, you'll see "Safe mode" displayed at the bottom of the screen.
If the problem no longer occurs when you are in Safe mode, a third-party app was causing the problem. Uninstall any recently installed apps. Turn on the phone normally by restarting it, and then check if the keyboard is working. Repeat these steps until the issue is resolved.
If the keyboard is still not working, you can try performing a factory data reset. Please be aware that this will completely reset your device and erase all of your data. Be sure to back up your data before performing one.
Navigate to and open Settings, and then search for and select Factory data reset. Tap Factory data reset again, then tap Reset, and then tap Delete all. Follow the on-screen prompts to complete the reset. You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.
When the phone or tablet reboots, it will have its original factory settings. You will need to go through the initial setup to finish setting up the phone or tablet. The device may require you to enter your Samsung or Google account information to complete the setup.
Before installing any apps, make sure that your phone or tablet is functioning normally by testing it.
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