Galaxy phone or tablet will not charge

• If your device is reporting that the temperature is too low to charge, unplug the charger and allow it to return to a normal temperature before proceeding.
• Verify that the device, charger, and USB cable have no physical damage.
• Check for liquid damage. The indicator is found inside the SIM or SD slot, and will appear pink or red if it has been exposed to liquid.
• Check the USB connections for corrosion and bent pins.
• The USB cable should be secured firmly in the charging port with very little mobility. If your device detects a poor USB connection, an error will be displayed.
• Inspect the device, charger, and USB cable for dust or other foreign materials. 

Disconnect the device from the charger, and then attempt to turn it on by pressing and holding the Power button for 15-20 seconds.

If the device turns on, the device needed to be charged. Turn off the device and reconnect it to the factory travel charger until it is fully charged.

Navigate to and open Settings, then tap Device care, and then tap Battery.

Unplug the charger from the DeX Station or DeX Pad, and plug it in directly to the phone.
 

• If your phone is in Maximum power saving mode, it cannot launch DeX mode.
• If the phone is charging slowly, the charger is probably incompatible with DeX. Switch to a high-speed charger with an output of more than 9V/1.67A.
• If the phone is not charging at all, the charger may be defective. Replace the charger with a compatible high-speed charger.        

• Remove your phone from the DeX Station or DeX pad, and restart it using either the Power button or the Power icon in the Quick settings panel.
• Reconnect your phone to the DeX Station or DeX pad.    

Make sure your device is compatible with wireless charging. Place the device in the center of the charging pad and ensure there are no obstructions. The Galaxy Z Fold and Galaxy Z Flip models should be closed with the rear side facing down.

Most Qi-Compatible Samsung devices can be charged wirelessly:

• Galaxy Note phones: Galaxy Note20 5G, Note20 Ultra 5G, Note10+, Note10, Note9, Note8, and Note 5
• Galaxy S phones: S25 series, S24 series, S23 series, S22 series, S21 series, S20 series, S10 series, S9 series, S8 series, S7 series, and S6 series
• Foldable phones: Galaxy Z Fold, Z Fold2, Z Fold3, Z Fold4, Z Fold5, Z Fold6, Z Flip, Z Flip 5G, Z Flip3, Z Flip4, Z Flip5 and Z Flip6
• Samsung earbuds: Galaxy Buds3, Galaxy Buds3 Pro, Galaxy Buds Pro, Galaxy Buds Pro 2, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds2, and Galaxy Buds
• Samsung smart watches: Galaxy Watch 5 Pro, Galaxy Watch5, Galaxy Watch4, Galaxy Watch4 Classic, Galaxy Watch, Galaxy Watch3, Galaxy Watch Active, and Galaxy Watch Active2
• Galaxy Ring
• Additional devices: Galaxy S7/S7 Edge, Galaxy S8/S8+, and Galaxy S9/S9+

Remove any cases, skins, or protectors from your device. They could be blocking the wireless signal.

If headphones are connected to your device, it could prevent the device from charging. Disconnect the headphones or place your device in a landscape position. Do not use your device while it is wirelessly charging.

If a charger or USB cable is connected to your device, the wireless charging feature may be unavailable. Disconnect any cables from the device’s USB port.

• If a charger or USB cable is connected to your device, the wireless charging feature may be unavailable.
• Use only the AC adapter and USB cable that came with your device or wireless charger to power the wireless charger.
• Fast wireless charging will only be enabled on devices that have been certified by Samsung and the Wireless Power Consortium. If you are using a non-Samsung wireless fast charger, check with the manufacturer or WPC for the charger's certifications.