Perform a factory reset on your Galaxy phone or tablet

You can reset your phone or tablet to its default settings without erasing apps or data. This type of reset will not erase security or language settings, accounts, personal data, or settings for your downloaded apps.

1. Navigate to and open Settings, and then tap General management.
   
2. Swipe to and tap Reset, and then tap Reset all settings.
   
3. Review the information, and then tap Reset settings.
4. Tap Reset to confirm. Your device will restart after a few moments.

Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all.

1. Navigate to and open Settings, and then tap General management.
2. Swipe to and tap Reset, then tap Factory data reset, and then review the information.
   
3. When you're ready, swipe to and tap Reset.
4. Tap Delete all.
5. If you have a security lock set, you will be asked to enter the credentials.
6. From there, you will be required to enter your Samsung account's password if you have added a Samsung account.
7. Your device will reset; when it turns back on, it will start from the initial setup screen.

If you cannot reset your device or complete the initial setup due to the account credentials that are stored on the device, please contact us for assistance.

Reset mobile network settings

1. Navigate to and open Settings, and then tap General management.
2. Swipe to and tap Reset, and then tap Reset mobile network settings.
   
3. Review the information, and then tap Reset settings.
4. Tap Reset to confirm.

Reset Wi-Fi and Bluetooth settings

1. Navigate to and open Settings, and then tap General management.
2. Swipe to and tap Reset, and then tap Reset Wi-Fi and Bluetooth settings.
3. Review the information, and then tap Reset settings.
   
4. You will need to reconnect to your Wi-Fi network and Bluetooth accessories after the reset.

If you need to change up your accessibility settings, you can reset them. This will erase your preferences for TalkBack, Spoken assistance, and more, so you can start fresh.

1. Navigate to and open Settings, and then tap General management.
2. Swipe to and tap Reset, and then tap Reset accessibility settings.
   
3. Review the information, and then tap Reset settings.
4. Tap Reset to confirm.