Regulatory Information

Regulatory Information

There are many regulations within Europe around the manufacture, environmental impact and safety of electronic products. To help you find the information you need, refer to our guides below to find a range of resources for Samsung products and services.

Eco-design information

Various EU eco-design regulations ensure that electronic products are built with durability, reusability and reparability in mind, to minimise the environmental impact throughout the product’s lifecycle.
To see eco-design details for your product, visit Samsung’s dedicated Eco-design and Energy Consumption website select your language and product type, and then enter your model code (e.g. NV7B7997AAK).

Declaration of Conformity

A Declaration of Conformity (DoC) is a legal document that states a product meets all relevant regulatory requirements.

For Samsung mobile devices & accessories

For Samsung mobile phones, tablets and travel adaptors visit the dedicated Declaration of Conformity website, select your language and enter your model code (e.g. SM-F946B).
A computer with a screen showing a Declaration of Conformity website A computer with a screen showing a Declaration of Conformity website

For other devices with radio functionality

For other devices with radio functionality, find your product via the search on Support Home and then you can download the DoC document from the product page.
Two computers side by side with a screen showing Samsung Support Page and Samsung Product Page Two computers side by side with a screen showing Samsung Support Page and Samsung Product Page

Self Repair

With the help of the Self Repair program, you can easily get original spare parts and perform your own out-of-warranty repairs on selected Samsung products. Visit our Self Repair page to find out more
Professional repairers must register or log in to our dedicated portal to access detailed repair guides.

Energy Labelling

Energy labels and product information sheets are available for various products and can help you to choose more energy efficient electrical products. Energy labels rate products from dark green (most efficient) to red (least efficient).

Enter Ecodesign and Energy Consumption website

Visit the dedicated Ecodesign and Energy Consumption website, select your language and product type, and then enter your model code (e.g. QE55Q60DAUXXU).
A computer with a screen showing the Samsung Ecodesign and Energy Consumption Website A computer with a screen showing the Samsung Ecodesign and Energy Consumption Website

Find energy rating on our marketing product pages

Alternatively, you can find the energy rating on our marketing product pages.
A computer with a screen showing a Samsung Marketing Product Page A computer with a screen showing a Samsung Marketing Product Page

Spare Parts

We always recommend the use of genuine Samsung parts and accessories, as we cannot guarantee the safety of uncertified or counterfeit products, which may also cause damage or impact product performance.
We recommend that customers visit a Samsung authorised service centre to ensure any parts used during a service are genuine and certified by Samsung.
You can purchase spare parts for your television or household appliances, and other mobile accessories via our Spare Parts website.
Professional repairers can purchase additional spare parts through the Spare Parts website.

Product safety information

Safety information for any Samsung product can be found on the Manuals and Downloads page.

You can also contact Samsung regarding any safety issue via the addresses below:

  • EU Postal address: Samsung, PO Box 12987 Dublin, IE
  • GB Postal address: Samsung, Yateley, GU46 6GG

Please note: These addresses are for correspondence only. Do not send any return products to this address.

Other compliance documents

You can find other documents such as Statements of Compliance for the UK PSTI or Declarations of Conformity for French parental control on the Manuals and Downloads page.

Alternatively, you can contact us via our usual Contact channels.