What to do when the SmartThings app fails to add my TV?

tv smartthings connection

The SmartThings app makes it easy to control your Samsung Smart TV and appliances. If the app fails to add your device, follow these troubleshooting steps:

Check the wireless network status

Ensure your TV and smartphone are connected to the same Wi-Fi network and logged into the same Samsung Account for pairing.

Bluetooth Support for Newer TVs

For TVs made after 2017 with Bluetooth, the Bluetooth Low Energy (BLE) feature allows device setup without needing to be on the same network.

Follow the steps below to connect to your Wi-Fi.

Settings selected on the homescreen menu Settings selected on the homescreen menu

1. Open Settings

Connections highlighted on the settings homescreen Connections highlighted on the settings homescreen

2. Select Connections

Wi-fi highlighted on the connections screen. Wi-fi highlighted on the connections screen.

3. Select Wi-Fi

Wi-fi screen showing the device is connected. Wi-fi screen showing the device is connected.

4. Access to your Wi-Fi and connect

Please note: Ensure you are close to the TV for a smooth connection and registration. Avoid having more than ten devices connected while trying to register your device.

In Wi-Fi settings, change Switch to mobile data to off. Try to add the device again from the beginning.

1 Open the SmartThings app
SmartThings app icon
2 Select Add
Add option highglighted on the SmartThings app screen.
3 Select Add Device
Add device highlighted.
4 Select Add
Add option highlighted.
5 Select TV
TV option selected.
6 Select your TV
TV selected on screen.
7 Enter the PIN shown on the TV screen and select Done
Done option highlighted on screen
8 Select Done to complete
Done option highlighted on screen

Make sure that your TV is supported by the SmartThings app with the steps below.

1 Open the SmartThings app
SmartThings app icon
2 Select Add
Add option highglighted on the SmartThings app screen.
3 Select Add Device
Add device highlighted.
4 Select the more options icon
More options icon selected
5 Select View supported devices
View supported devices highglighted.
6 Select TV on the TV & Entertainment section
Tv selected on the compatible devices screen.
7 Search for your device
A list of compatible TVs with the SmarThings App

Check for software updates

 

Make sure the software on your smartphone and SmartThings app is up to date, and if necessary, update the firmware of your TV as well.

Note: The SmartThings app is compatible with phones running Android 8.0 or higher as well as iOS 12.0 or higher.

1 Open the SmartThings app
SmartThings app icon
2 Select Menu
Menu highglighted on the SmartThings app screen.
3 Select Settings
Settings highglighted on the SmartThings menu screen.
4 Select About SmartThings
About SmartThings option highlighted on the SmartThings Settins screen.
5 Select Update
Update option highlighted.
1 Select Home > All Settings
All Settings Highlighted on the home menu of a Samsung TV.
2 Select Support > Software Update
Software Update highlighted on the Support screen.
3 Select Update Now
Update now highlighted on the Software update screen.

Please note: Menu and features names may vary by model and software version. Contact Support if you keep having problems.

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