Specialist Support & Services
Meet our experts
Our experts know Samsung products. They’re ready to answer any questions, whether about a new TV, phone or tablet, or how to make your home smarter.
In-store support
Book an appointment for specialist help. Get technical advice or quick and easy repairs for your Galaxy smartphone, tablet, smartwatch or buds.
Support for your Device
Get help setting up or repairing your device from one of our qualified technicians
Book a virtual video support appointment
Need help setting up your device, app features or system optimisation?
Please note we don't offer repair bookings through this service. To book a repair please select the repair option above.
Select a time
Your appointment is booked
Thank you for booking your virtual video support appointment
Repair booking confirmation
See you on:
Time Slot
For a:
Virtual video support appointment
Duration:
One hour slot
Booking ref:
Reference code
Preparation:
- 1. Ensure you have internet connection
- 2. Ensure your device is sufficiently charged
- 3. Please arrive on time for your appointment
- 4. Check your confirmation email for details on how to access your appointment
Thanks for booking an appointment at KX. We have sent your booking information to the email provided. Please try to ensure you have a back up of any data stored on a device you wish to service.
Click & Collect
Need a product fast? We offer Click & Collect on small items at Samsung KX, as well as Harrods and Selfridges. Order online and pick up in-store.
Samsung trade in
Save your old tech from gathering dust. Bring into store to trade in for an instant discount on new devices. Our experts will help you with every step.
Samsung SmartSwitch
Got a new phone and don’t want to risk losing data from the old one? Our experts make switching simple. Bring in both devices and let them do their magic.
Recyling
We’re pleased to offer a range of accredited recycling and disposal services. Bring in small devices, hand them to us and we’ll take care of the rest.
