Samsung Shop App FAQs

How do I download Samsung Shop App?

It’s easy to get the Samsung Shop App, whether you’re on Android or iOS. Simply head over to the Galaxy Store, Google Play Store, or Apple App Store and download it free. Alternatively, look up ‘Samsung Shop App’ in your preferred search engine.

Is Samsung Shop app available to download on both Android and iOS devices?

Yes, the Samsung Shop App download is available on Android and iOS. Just search for ‘Samsung Shop app’ in the Galaxy Store, Google Play Store, or Apple App Store.

How to change the country in the Samsung Shop app?​

Changing the country in the Samsung Shop app is easy.
1. First click on the magnifying glass icon at the bottom, labelled ‘Shop’.
2. Then simply scroll to the bottom, select the Country field, and then change to the country required.

Just a little note: if you choose a region, different to where you are, it may mean that pricing or delivery may change, or not apply.

How do I claim a promotion code on Samsung Shop app?

To claim a promo code in Samsung Shop app, select the person icon labelled ‘Account’ in the bottom menu. From there, scroll right to the ‘vouchers’ page, where you will find all your promo codes. Then just copy the code you want to use, and apply it at checkout. Remember to keep an eye out for Shop app exclusive codes and members-only offers too!

How can I report an issue with Samsung Shop app?

To report an issue with the Samsung Shop app go to My account > customer support. Here you’ll find various options (Q&A, contact, give my opinion). Alternatively, use Live chat for instant help (Speech bubble icon in top right of the app).

What should I do if Samsung Shop app is not working or crashes?

If the app is not working or crashes, close the app and reload, or try updating the app in the Galaxy Store, Google Play Store, or Apple App Store.