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Is shopping on samsung.com or Samsung Shop app secure?

Yes, no need to worry! All transactions made on samsung.com, or via Samsung Shop app, are compliant with the Payment Card Industry Data Security Standard (PCI DSS).

We also fully encrypt all Personally Identifiable Information (PII) that we collect within Samsung internal systems, keeping it totally safe.

As an extra layer of security, we strongly recommend also switching on Two-Factor Authentication to access your Samsung Account, whereby you will be sent a One-Time Passcode (OTP) each time you sign in.

Other frequently asked questions

What payment methods do you accept?
What are the delivery prices?
What is the returns policy?
Can I change an order?
Can I track the progress of my order?

All FAQs

Still need help? We’ve got you

Still need help? We’ve got you

We’re still here to help get you the answers you need, whether that’s how to track the delivery of your product, troubleshooting or just some useful tips. And, if that’s not what you need, you can find other ways to talk to us too.

Contact us