Smaller items
(e.g. Smartphones, computers, vacuum cleaners, microwaves, TVs or monitors 43” or under)
Any products purchased from Samsung.com that can be delivered by one person and don’t require installation will be delivered by DPD. For these orders, we recommend downloading the DPD app from either the Google Play Store or App Store, so you can track your delivery in real time.
DPD may also send you a PIN code by SMS and Email for you to give your delivery driver to accept your delivery. This is more likely on higher value orders, but could apply to any order valued over £50, so please look out for a PIN code in any DPD communications. (Your PIN code will also be available in the DPD App.)
What happens next?
We’ll email you to confirm we’ve received your order and are processing it, and then again when it’s left our warehouse and reached our partner,
AIT Home Delivery.
AIT Home Delivery will then be in touch by SMS and Email to confirm your delivery date, and will contact you on the day before delivery with an estimated time one-hour delivery slot, which they will confirm on the day of delivery.