The price of the service is based on the product and the effort required for each unit individually. There are no discounted rates available for booking multiple cleaning services at the same time.

No, customers can only purchase one Care Pack at a time. Multiple purchases are not allowed.

No, each Care Pack covers only one device. If you need service for multiple devices, a separate Care Pack is required for each device.

Appointment should be scheduled at least 72 hours and the Expert Care service will be arranged upon the availability.

Signs that indicate your appliances require cleaning or filter changes include decreased efficiency, unusual noises, odors, and visible dirt buildup. Regularly monitoring these factors helps maintain optimal performance.

The Filter Care Service focuses primarily on replacing the HEPA filter and cleaning the dust filter, but it doesn't encompass a complete cleaning of the entire unit.

The typical duration of the cleaning process depends on the type and size of the appliance. Our experts will provide an estimated timeframe upon booking.

Welcome Call will be given by our customer support team for scheduling your Expert Care Service once the purchase of the Expert Cleaning or Filter Care is done via Samsung.com

Out-of-region appliances may be eligible for our cleaning services, subject to availability and compatibility. Please contact our customer support team for further assistance.

Each care pack can be utilized once, and additional packs can be purchased as needed.

Sure, it is possible to schedule multiple appliances during the same appointment. Our customer support team will coordinate with you regarding the appointment.

Currently, our Expert Cleaning service is available for individual appliances. We do not offer packages that cover multiple appliances at this time. However, we recommend keeping an eye on our website or contacting our customer support for updates on potential changes in our offerings. We always strive to enhance our services to better serve our customers' needs.

Yes, our certified experts will provide a detailed checklist of tasks performed during the Expert Cleaning service. They will also demonstrate the visible differences between the appliance's condition before and after the cleaning process. This ensures transparency and helps you verify the effectiveness of the service.

While our certified experts take full responsibility for providing thorough cleaning services, there are a few preparatory steps you can take to ensure efficient and effective service:

Clear the area around the appliance: Ensure that the surrounding space is clear and accessible for the expert to work comfortably.
Disconnect the appliance: If possible, disconnect the power supply to the appliance before the expert arrives. This will allow them to proceed directly with the cleaning process.
Remove delicate items: If you have any delicate items, such as glass shelves or plastic trays, inside the appliance, please remove them beforehand to prevent accidental damage. By taking these precautions, you can help facilitate a smooth and hassle-free cleaning experience for both yourself and the expert.
For refrigerators, it is essential to empty the contents before the service. This allows our certified experts to clean every corner of the appliance effectively without causing any damage to your food items. So, please make sure to empty the refrigerator before the scheduled cleaning appointment.

Before and After the cleaning process, Samsung Expert will do the pre-testing and post-testing to inspect if any issues for the appliance and inform the customers.
If there's issues regarding operation, customers may be advised for receiving the normal service to get it fixed (not in the scope of expert care).

While our certified experts are trained to identify common issues during the cleaning process, they are primarily focused on providing expert cleaning services. Any necessary repairs or part replacements should be addressed separately via a dedicated repair service. To request repair services or schedule a separate appointment for repair, please contact our customer support team. Thank you for bringing this to my attention.

After completing the cleaning, our experts will provide recommendations for ongoing maintenance to maximize the benefits of the service.

A dedicated customer support hotline and live chat are available for any queries or concerns during the service.

In that case, please schedule a repair appointment as soon as possible. Once the repair is completed, you can then proceed with the cleaning process.

If your appliance requires additional repairs beyond cleaning during the service, our experts will notify you and provide an estimate for the extra work. You'll have the final say on whether to proceed with the repairs.

Safety measures taken by our experts include wearing protective gear, using appropriate tools, and adhering to established procedures to prevent accidents and damage to your property.

For Washing Machines, the cleaning service involves disassembling and reassembling the machine at your premises. However, the actual expert care service is performed at our service center.

For all other appliances, the entire cleaning service will be conducted at your premises without any need for collection.

The completion report provided to you after the Expert Cleaning service includes both before and after pictures, showcasing the improvements made to your appliance. These pictures serve as visual proof of the thoroughness and effectiveness of our cleaning process.

Future service appointments can be scheduled in advance for added convenience. This ensures your preferred dates and times are reserved and reduces wait times.

Feedback or issues encountered during or after the service can be reported to our call center or online support. Your input helps us continually improve our services.

Experts will wear protective gear, such as gloves and masks, while working in your home to maintain hygiene and protect against potential hazards.

Rescheduling or canceling your service appointment can be done only through call center or chat support.

For security reasons and to ensure optimal service delivery, we strongly recommend that customers be present during the Expert Cleaning service appointment. Being present allows you to directly communicate with the certified expert, ask questions, and observe the work done. Moreover, please note that Samsung is not liable for any losses or damages incurred when customers are not present during the service appointment.

No, the price quoted for our Expert Cleaning service includes all necessary costs associated with providing the service. There are no hidden fees or extra charges not mentioned during the booking process.

Requesting a demonstration of the cleaning process before scheduling a service appointment isn't standard practice. However, you can discuss it with the our certified expert during the welcome call and he can simply explain the cleaning process to you.

If your appliance requires additional repairs beyond cleaning during the service, our experts will notify you and provide an estimate for the extra work. You'll have the final say on whether to proceed with the repairs.

Samsung Expert Cleaning service includes a comprehensive deep cleaning of your Samsung Air conditioner and a complete health check-up to ensure optimal performance.

We recommend scheduling an Expert Cleaning annually to maintain the efficiency and longevity of your RAC unit.

The cleaning process typically takes about 2-3 hours per unit, depending on the condition and complexity of your air conditioning system.

Regular expert cleaning can increase energy efficiency, improve air quality, extend the lifespan of your unit, and reduce the likelihood of breakdowns.

Yes, by ensuring your RAC runs efficiently and without obstructions, our service can help reduce energy consumption of the unit.

If you notice decreased airflow, weak cooling, unusual noises, or higher than normal energy bills, it might be time for an expert cleaning.

For Washing Machine, it will be handled in service center for the expert care service after collection. For the other appliances, please inform the customer support team during the welcome call and we will strive for offering the best solution for the special cases.

To prepare for the Refrigerator Expert Cleaning, kindly remove all food, beverages, and other items from the refrigerator beforehand. This ensures that our experts can provide the service within the designated time slot without any disruptions.

Collection will be conducted between Sunday to Thursday and the appliance will be return maximum 3 days.

Cleaning services and repairs are separate procedures. If your appliance needs both, they will be handled individually. Cleaning services focus on maintaining hygiene and functionality but do not cover repairs. Any necessary repairs will be assessed and charged accordingly.

In case your appliance is found to have critical defects upon inspection at the Authorized Service Center (ASC) for cleaning purposes, you will be responsible for covering any additional costs associated with repairing those damages. Canceling the cleaning service due to unexpected repair fees is possible; however, this might result in cancellation fees.