Samsung Rewards Program

TERMS AND CONDITIONS

Updated as of September 26, 2024

 

PLEASE READ CAREFULLY. By enrolling in this program, you agree to the following terms and conditions that govern the Samsung Rewards Program.

A. Overview of Samsung Rewards Program

  Samsung Rewards Program (the "Program") is a loyalty program sponsored by Samsung Electronics Philippines Corporation (SEPCO) (“Sponsor” or "Samsung”) through which individuals (“Participant(s)”) who have a valid Samsung Account ID, may earn points (“Reward Point(s)”) that will be credited to Participant's Samsung Rewards Account (“Rewards Account") as set forth herein. Participants may redeem their Points for discounts on purchases through the Samsung online store as described in these Terms and Conditions.

B. Eligibility and Participation in the Program

1. The Program is open to legal residents of Philippines. Participants must have a valid Samsung Account ID. Accounts are free, but subject to Terms and Conditions of Samsung Account. If you do not have a Samsung Account ID, visit https://account.samsung.com and follow the links and instructions to create an account. Additionally, to participate in the Program, a Participant must have a valid Samsung Account ID. The Samsung Account terms and conditions form an integral part of these Terms and Conditions. In case of any inconsistency or conflict between the terms of these Terms and Conditions and the Samsung Account terms and conditions, these Terms and Conditions shall prevail. Unless you are an age of majority in your jurisdiction, you are not permitted to enter into these Terms and Conditions or use the Program unless your parent or legal guardian understands and consents to the terms and conditions of these Terms and Conditions. If you are a parent or legal guardian permitting a person of minority ("Minor") to use the Program, you agree to: (i) supervise the Minor's use of the Program; (ii) assume all risks associated with the Minor’s use of the Program, (iii) assume any liability resulting from the Minor’s use of the Program; (iv) ensure the accuracy and truthfulness of all information submitted by the Minor or, if required by the laws of your jurisdiction, submit all required information truthfully and accurately on behalf by the Minor; and (v) assume responsibility and are bound by these TOS for the Minor’s access and use of the Program.
2. Registration. To enroll in this Program and thereby create a Rewards Account, Participant is required to register online through the following link (Samsung Rewards) or through the Samsung Members application with the email address associated with his/her Samsung Account ID and agree to these Terms and Conditions. Continued participation in the Program constitutes each Participant's continued full and unconditional agreement to these Program Terms and Conditions, as they may be updated from time to time (“Rules”), and representation that Participant meets the eligibility requirements set out in these Rules. Those who do not comply with these Rules may be prohibited from participating in the Program as determined by Sponsor in its sole discretion. There is a limit of one (1) Rewards Account per person/e-mail address, regardless of whether more than one person uses the same e-mail address. The person who is the authorized e-mail account holder of the e-mail address indicated when registering (and who otherwise meets the eligibility criteria) will be deemed the Participant.
3. Participant's Personal Information: To learn how Sponsor will use the personal information collected in connection with the Rewards Account and/or this Program, read Sponsor’s Privacy Policy: https://account.samsung.com/membership/pp.
4. Receive Notifications From Sponsor: By accepting these Rules and signing up for the Program, Participants hereby agree to receive email messaging to the email address associated with his/her Samsung Account as set forth in Sponsor’s Privacy Policy (https://account.samsung.com/membership/pp) and/or push notification messages to their Samsung Mobile Device from Sponsor for promotional, information and/or other purposes.
5. Privacy and Protection of Personal Data: You agree that Samsung may collect, use, disclose, transfer and store personally identifiable data and information about You in accordance with Samsung’s Privacy Policy, https://account.samsung.com/membership/pp and Samsung Rewards Privacy Notice found within the Samsung Members app, for the purposes of operating and managing the Samsung Rewards Program.

C. Duration, Modification and Termination of the Program

1. The Program will continue until Sponsor announces its termination, which it may do at any time, with or without notice to Participants. Sponsor also reserves the right to suspend or modify the Program, at its discretion, at any time with or without notice. Termination, modification or suspension may affect a Participant's ability to redeem accumulated Points.
2. A Participant's continued participation in the Program constitutes his or her acceptance of any changes to these Rules.
3. Samsung may at any time amend these Terms and Conditions, and will notify any changes by posting the updated Terms and Conditions on its website www.samsung.com/ph. If Samsung considers the changes are material, Samsung may send a notification to the email address linked to your Samsung Rewards Account before the updated Terms and Conditions become effective. If you do not agree to the changes, you can stop using the Program and delete your Samsung Account. By continuing to use the Program after the updated Terms and Conditions become effective, you confirm that you understand and accept the updated Terms and Conditions.

D. Earning Points through Purchase of Select Samsung Products

1. Samsung will offer Points for purchase of select products through Samsung.com/ph as identified on the product detail page (alongside the number of points available to be earned), herein a “Qualified Product.” (The standard rate used to determine the Points received for purchasing a Qualified Product is 0.01 Points for each PHP 1.00 spent).
 
a. The list of products deemed to be Qualified Products is subject to change, although a reasonable range of Qualified Products will be offered while the Samsung Rewards Program is active. Products purchased under a leasing arrangement (including mobile devices sold with a SIM contract) are not Qualified Products and are neither eligible for earning points, or for redeeming points under Section F of these Terms.
 
  Participant will earn Points as follows:
 
i. Participants must be logged into their Samsung Account during purchase check out of a Qualified Product(s).
ii. Participants will receive Points based upon the final cost paid at check out (whether paid-in-full or approved for Samsung or other financing) of Qualified Product(s). The final cost will be calculated after all discounts, including use of Points to purchase, coupons, promo codes and gift certificates have been redeemed. The number of Points that will be earned will be displayed after check out.
iii. Points will be credited to Participants’ Rewards Accounts once applicable return periods have lapsed after delivery, or where applicable after chargebacks are complete.
iv. If a Participant is not logged into their Samsung Account during the purchase process for a Qualified Product, then the Participant forfeits the ability to request Points at a later time.
v. If a Qualifying Purchase is returned for any reason after Points have been credited, Samsung reserves the right to deduct the corresponding Points from Participant’s Rewards Account.
2. Earning Points through other Special Offers: Samsung may also offer Points through promotional offers to some or all Participants for limited time periods. These offers may be communicated through the Samsung Members App and other Samsung touch points such as Samsung.com. Each offer will provide details and terms including how to participate and other limitations or restrictions. Samsung may notify eligible Participants with this special opportunity through push notifications and/or to the email address associated with their Samsung Account.

E. Point Value, Forfeiture of Points, & Viewing Points

1. Tier Status. Participants may earn Points and Program benefits based on the Participant’s achieved Samsung Account Tier Status. There are three (3) Tiers: Blue, Gold and Platinum. Participant’s Tier Status will be calculated based on the total spend on Qualifying Purchases made within the last 24-month period, as set forth in the table below.
Tier Cumulative Spend on Qualifying Purchases within 24 Months Tier Benefits
Blue Below ₱120,000 • Earn 1% back in Points on any Qualifying Purchase
• Enjoy Blue Tier promotional benefits, as advertised
Gold ₱120,000 ~ ₱189,999 • Earn 2% back in Points on any Qualifying Purchase
• Enjoy Gold Tier special/promotional benefits, as advertised
Platinum ₱190,000 or higher • Earn 3% back in Points on any Qualifying Purchase
• Enjoy Platinum Tier special/promotional benefits, as advertised
2. Participant can achieve a Tier Status at any point by spending the required cumulative amount on qualifying purchases as set forth in the table above. That Tier Status will remain in effect as the minimum Tier Status for the following 24 months from the date the Tier Status is assigned in accordance with the Tier Assignment Frequency. Participants must requalify for Tier Status at the cessation of the 24 month period. Participant’s Tier Status is based on the highest qualifying Tier for which the Participant qualifies. For example: If a Participant reaches Php 120,000 cumulative spend on 1 January 2025, the Participant will be assigned a Gold Tier Status on 10 February 2025 and will maintain such Tier Status for the next 24 months until 9 February 2027 (unless a higher Tier is achieved). Where a higher Tier Status is achieved during a 24 month period, a new 24 month period will commence from the date that the higher Tier Status is assigned in accordance with the Tier Assignment Frequency. The Participant’s Tier Status at the conclusion of a 24 month period will be re-determined based on the cumulative spend in that 24 month period.
3. Tier Assignment Frequency: The Tier Status evaluation period closes on the last day of each month at 23:59.59 (PhST) (Monthly Evaluation Period). If the Participant has achieved a new Tier Status by the Monthly Evaluation Period, the Participant’s Tier Status will be assigned or adjusted on or around the 10th day of the following month.
4. Bonus Points: Samsung may from time to time offer bonus Points promotions. Any changes to Points earn or redemption rates will be detailed in the terms and conditions of the relevant promotion.
5. Other Tier Benefits: Samsung may from time to time offer other Tier benefits in addition to those in the Tier Level table above. Any such benefits will be detailed in the terms and conditions of the relevant promotion.
6. No Cash Value or Transferability. Points do not constitute property, do not entitle a member to a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason, Accordingly, Points are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law. The sale or transfer of Points is strictly prohibited. Points may not be sold on any secondary market, and any transfer of Points to a secondary market shall be deemed void. Any Points remaining in a Participant not entitle a member to a vested is canceled will be forfeited without compensation. There shall be no carry over or transfer of Points to other Sponsor programs, unless otherwise determined by Sponsor in its sole and absolute discretion.
7. Point Expiration. Points “New Points” earned starting November 1, 2023, will be valid for thirty-six months through the last day of that month at 11:59 p.m. PhST. Points not redeemed during the Valid Period will expire and be forfeited. Accumulated points “Old Points” on or before October 31, 2023, will be valid for twenty-four months only. Point validity extension to thirty-six months cannot be applied retroactively toward past earned points.
8. Accrued Points Viewable in Participant’s Rewards Account. The number of Points collected by each Participant will be tracked in the Participant’s Samsung Rewards Account. Points will be credited to Participant’s Rewards Account after (i) successful completion of order; (ii) the applicable return period has lapsed; and/or (iii) the applicable chargeback window has closed. However, each Participant will have the responsibility of ensuring that his/her Points are properly credited. Any claim for Points not credited accurately must be received by Sponsor within seven (7) days of the date of claimed accrual of such Points. Manual issuance of Points can take up to sixty (60) days. Sponsor shall have no liability for any printing, production, typographical, mechanical or other errors in the Points summaries or Participant Reward Account. Sponsor reserves the right to invalidate Points from a Participant Rewards Account if it determines that such Points were improperly credited or obtained fraudulently. Sponsor reserves the right to require proof of accrual of Points and Sponsor reserves the right to delay the processing or redemption of any Points without notice to Participants in order to assure compliance with these Rules. Participants are responsible for maintaining the confidentiality of their Participant Rewards Accounts and activity on their Participant Rewards Account, and Participants agree to accept responsibility for all activities that occur under their Rewards Account. Without limiting any other remedies, Sponsor may suspend or terminate a Participant’s Reward Account if Sponsor suspects that a Participant has engaged in fraudulent activity in connection with the Program. Participation in the Program is subject to these Rules, as well as policies and procedures that Sponsor may adopt or modify from time to time. Any failure to abide by these Rules or any policies or procedures implemented by Sponsor, any conduct detrimental to Sponsor, or any misrepresentation or fraudulent activities in connection with the Program may result, in addition to any rights or remedies available to Sponsor in law or equity, in the termination of participation in the Program, as well as forfeiture of Points accrued to date, all as determined by Sponsor in its sole discretion.
9. Rewards Points Credits. There are 14 days period which is required for the Rewards Points to reflect on the Participant’s Rewards Account based on successful completion of an online product purchase. The Rewards Points will be only credited to the Rewards account following the expiration of the return period policy.
10. Samsung’s internal record of the Points summaries and Participant Reward Account is determinative in the event of any inconsistency caused by a mechanical error on the Participant’s Rewards Account page. Samsung reserves the right to require proof of accrual of Points and Samsung reserves the right to delay the processing or redemption of any Points without notice to Participants in order to assure compliance with these Terms. Participants are responsible for maintaining the confidentiality of their Participant Rewards Accounts and activity on their Participant Rewards Account, and Participants agree to accept responsibility for all activities that occur under their Rewards Account.
11. Participation in the Program is subject to these Terms. Any misrepresentation or fraudulent activities in connection with the Program or any material violation of the Terms may result in the forfeiture of the affected Points, the termination of your Rewards Account, including the forfeiture of all Points accrued to date, and the termination of your Samsung Account in the event of serious breach, as well as the use of any other legal remedies available to Samsung.

F. Redeeming Points Earned

1. Using Points to Purchase items on Samsung.com/ph
 
a. Points may be used to purchase or partially purchase a Qualified Product(s) offered within Samsung.com when Participant is logged into their Samsung Account.
b. The number of Points available to use for the purchase and its corresponding discount to purchase may be displayed during check out. While Points do not have a cash value as set out elsewhere in these Terms, Participants can obtain a discount of PHP 1 for every 1 Point redeemed as standard.
c. Points may not be used to pay for additional services such as Samsung Care+, shipping, installation, taxes or other fees.
d. Upon completion of check out, the Points will be deducted from Participant’s Rewards Account. The deduction of Points is final and except as described below in subsections (e) and (f), Points will not be returned.
e. Where return or cancellation of a Qualified Product(s) purchase is permitted, Points will be returned to Participant upon cancellation or once Samsung confirms satisfactory return of the applicable Qualified Product(s).
f. Where both cash and Points are used for a purchase or where multiple Qualified Products are purchased but not all Qualified Products are satisfactorily returned, the Points returned to Participant will be provided on a pro-rata basis.
g. Samsung reserves the right to modify the list of Qualified Products available for purchase, as well as their corresponding Point values, at any time, although a reasonable range of products will be available for as long as the Samsung Rewards Program is active.
2. When using points for a purchase, the amount of the discount available will be calculated on the basis of a PHP 1 discount for every 1 point redeemed. A minimum of 10 points is required for redemption. Participant may redeem up to a maximum of 99% of the purchase price (inclusive of VAT) of any transaction, regardless of the total number of points Participant has accrued in their Rewards Account. A minimum amount of Php 1.00 is required for any checkout.

G. General Terms and Conditions

1. Sponsor reserves the right to suspend or discontinue the eligibility of any person who uses, or, in the case of suspension, is suspected of using, the Program in a manner inconsistent with these Rules or any federal or state laws, statutes or ordinances. In addition to suspension or discontinuance of the Program eligibility, Sponsor shall have the right to take appropriate administrative and/or legal action, including criminal prosecution, as it deems necessary in its sole discretion.
2. Any attempt by any person to undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Sponsor’s failure to enforce any of these Rules shall not constitute a waiver of that, or any other, provision.
3. The Program is provided to individuals only. Corporations, associations, including school organizations, or other groups may not participate in the Program.
4. All questions or disputes regarding eligibility for the Program, the availability of items, or a Participant’s compliance with these Rules will be resolved by Sponsor in its sole discretion.
5. Sponsor is not responsible for any incorrect or inaccurate information supplied by Participants while participating in the Program.
6. Participants are responsible for the payment of all taxes which may result from participation in the Program.
7. Participants are responsible for maintaining updated contact information associated with their Samsung ID.
8. The Program is subject to all applicable laws and regulations and Participants shall comply with all applicable laws and regulations.

H. Limitation of Liability

1. Sponsor, and its parent, subsidiary, affiliate, franchisees, and related companies, and each of its and their respective officers, directors, employees, shareholders, agents and promotional and advertising agencies, successors, assigns (collectively the “Released Parties”) are not responsible for any printing or computer error, omission, interruption, irregularity, deletion, defect, delay in operations or transmission, theft or destruction or unauthorized access to or alteration of Program materials or for technical, network, telephone equipment, electronic, computer, hardware or software malfunctions of any kind, or inaccurate transmission of Program information due to technical problems or traffic congestion on the internet, at any web site or any combination thereof. In the event that the Samsung Members App and/or the Rewards Program is temporarily corrupted and suspended, notice of such will be provided and Participants will be advised to (1) not redeem Points until such time that the Program, as originally intended, may be resumed and (2) that Qualified Transactions during this time period completed will not generate Points for the Participant.
2. By participating in the Program, each Participant accepts all responsibility for, and hereby releases and agrees to indemnify and hold harmless Sponsor and their Released Parties from and against any claims, liabilities, damages, or expenses that may arise from actions taken by such Participant and/or Participant’s participation in the Program, or for any harm or injury caused by any third party.
3. IN NO EVENT SHALL RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS MEANS THAT PARTICIPANT HEREBY WAIVES ANY AND ALL RIGHTS TO ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE DAMAGES OR LOST PROFITS FROM SAMSUNG AND ITS LICENSORS. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, SPONSOR’S CUMULATIVE LIABILITY TO PARTICIPANT ARISING FROM ANY CAUSE OF ACTION WILL AT ALL TIMES BE LIMITED TO THE LESSER OF YOUR ACTUAL LOSS. THE FOREGOING DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
4. Released Parties are not responsible for any products or services offered in the Rewards Catalog other than those manufactured by Sponsor. TO THE FULLEST EXTENT ALLOWABLE BY LAW, SPONSOR SPECIFICALLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, REGARDING THE PRODUCTS AND/OR SERVICES SOLD THROUGH THE PROGRAM, including any implied warranty of merchantability or fitness for a particular purpose and implied warranties arising from course of dealing or course of performance.
5. As a condition of participating in the Program, Participant agrees that, except where prohibited, any and all disputes, claims and causes of action arising out of, or connected with, the Program or any item purchased therein shall be resolved individually with Samsung and/or Third Party (if any), without resort to any form of class action. All issues and questions concerning the construction, validity, interpretation and enforceability of these Rules, Participant’s rights and obligations, or the rights and obligations of Sponsor in connection with the Program, shall be governed by, and construed in accordance with, the laws of the Philippines, without giving effect to any choice of law rules.
6. If any provision of these Rules is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remainder of these Rules, which will otherwise remain in full force and effect.

I. Points Conversion and Transfer

1. Points Transfer – Eligibility and Availability
 
a. Where a Participant has accrued Rewards Points in multiple countries, these sit within separate Rewards Accounts for each country, each overseen by the Samsung Electronics subsidiary which operates Samsung Rewards Program in that country.
b. Participants may transfer Rewards Points from one Samsung Rewards Program to another (a “Transfer”). In order to use the Transfer feature, Participants must
 
i. Have registered two (2) active Samsung Rewards Accounts: a Sending Account in one Samsung Rewards Program from which the points are being transferred, and a Recipient Account in another Samsung Rewards Program to which the points are being transferred.
ii. Have registered the Sending Account and Recipient Account to the same Samsung Account.
iii. Have at least one (1) Rewards Point in the Sending Account.
c. These Terms apply to any Transfer from any Rewards Program outside the PHILIPPINES.
d. Participants can only transfer Rewards Points between their own Rewards Accounts. It is not possible to send Points to or receive Points from another person or Samsung Account.
e. Participants can request Transfers in the Samsung.com My Page and Rewards Program home page for any Rewards Program in which they have a Rewards Account. Participants can also view their Samsung Rewards history, including details of previous Transfers, on these pages.
2. Conversion Methodology
 
a. Samsung Rewards Points are worth different amounts for each Rewards Program. This reflects different Rewards Points earning and redemption rates and prices of Samsung’s products. Prior to any Transfer, the Rewards Points balance, and amount of points selected for transfer from the Sending Account, must first be converted into the equivalent Points value for the Recipient Account.
b. The Rewards Points value conversion rate (the Conversion Rate) for the proposed Transfer will be shown on screen, alongside the number of Rewards Points being transferred and starting and finishing account balances for both the Sending Account and Recipient Account. Participants are able to review the Conversion Rate and number of points to be credited to the Recipient Account before confirming the Transfer.
c. Samsung determines the Conversion Rate at its own discretion, based on the average internal exchange rate used for the preceding month for the currencies used by the Sending Account and Recipient Account. Samsung reserves the right to update the Conversion Rates more frequently, or to adapt the methodology to reflect changing circumstances.
d. If the calculation of the points value in the Recipient Account results in a fraction of a Rewards Point, then the value of the Transfer will be rounded to the nearest full Point.
e. Transferred Points will be displayed in the Recipient Account in real-time. Participants should immediately contact customer service if a Transfer is unsuccessful, or they believe there has been an error in the Transfer calculation.
3. Miscellaneous
 
a. Rewards Points subject to a Transfer retain the expiration date they held in the Sending Account.
b. A request to transfer Rewards Points cannot be cancelled or withdrawn. However, it is possible to re-convert Points by requesting a reverse Transfer, subject to the restrictions on excessive or fraudulent Transfers set out in section [H.4] below.
c. Participants are responsible for managing any personal tax liabilities or obligations arising from the transfer of Rewards Points.
d. Samsung does not offer a currency exchange service. The Samsung Rewards Transfer feature is offered as convenience to Participants, enabling them to combine and spend points earned from multiple Samsung Electronics companies. For the avoidance of doubt, the Rewards Points Conversion Rate does not represent or reflect current market exchange rates.
e. Each Samsung Rewards Program is subject to its own set of Terms. While the terms and conditions applying to the Transfer feature should be consistent, in the event of any discrepancy, the Terms applying to the Recipient Account shall take priority. For the avoidance of doubt, the same Conversion Rate is used for each pair of Rewards Programs.
4. Restrictions on Transfers
 
a. Some Rewards Points may not be eligible for Transfer. For example, Rewards Points granted as part of a country-specific promotion or earning opportunity may be non-transferable. Any such restrictions will be explained on your Samsung Rewards Account page.
b. Rewards Points Transfers are currently only available between Rewards Programs of participating Samsung entities.
c. Samsung may restrict the transfer of Rewards Points between particular Samsung Rewards Programs on the basis of any legal requirements, in which case Samsung will notify you of the exclusions on the Samsung Rewards homepage.
d. Participants may be prevented from requesting Transfers if Samsung has reason to suspect that a Transfer request, or any previous transfers, are fraudulent, or aimed at gaming the conversion rates to artificially increase the overall points balance and obtain a foreign exchange profit, rather than redeem the Points through the Recipient Account. Samsung may prevent a Participant from executing multiple International Samsung Rewards Transfers in a short period of time, including repeated small transfers and reversed transfers without any redemptions, as this may compromise the system or cause Samsung to incur significant costs.



Sponsored by: Samsung Electronics Philippines Corporation (SEPCO)
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