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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I place an order online?To place an order, visit our website or download Samsung shop app and navigate to the product buy page. Click the "Buy now" button and follow the checkout process to complete your order.
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When does the launch promotion start and end?Launch offers will run from February 14 to March 31, 2025. If you miss the launch promotional period, the promotion will no longer be available. Regular prices and terms will apply after the end date.
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How do I get Samsung Care+ Plan?You can buy Samsung Care+ with your new Galaxy device or within 30 days of your device activation.
For more information, please refer to https://www.samsung.com/ph/offer/samsung-care-plus/#howtobuy -
How to trade in my old device and save on my new Galaxy?There are two ways where you can apply for trade-in:
1. On the product buy page, choose trade-in "Yes, please" before proceeding to cart.
2. Add to cart the item you wish to purchase, you can avail the trade-in option in the checkout page.
It will both prompt a questionnaire to declare the condition of the device you want to trade-in. For more information, go to https://www.samsung.com/ph/shop-faq/trade-in/ -
How can I enjoy the Samsung Rewards benefit?If you have an existing Rewards points, log in using your Samsung Account and apply it on the Payment page upon checkout to save more on your order. At the same time, you can also earn Rewards points on your account upon successful delivery of your order.
Promotional offers on Samsung Rewards:
Earn for Samsung.com/ph Web: Get 3,0001 Samsung Reward Points redeemable on your next purchase
Samsung Reward Tiers:
Blue = 1% + 3,000 fixed amount points promotional boost
Gold = 2% + 3,000 fixed amount points promotional boost
Platinum = 3% + 3,000 fixed amount points promotional boost
Earn for Samsung Online Shop App: Get 3,5002 Samsung Reward Points redeemable on your next purchase
Samsung Reward Tiers:
Blue = 1% + 3,500 fixed amount points promotional boost
Gold = 2% + 3,500 fixed amount points promotional boost
Platinum = 3% + 3,500 fixed amount points promotional boost
Burn Boost: Use your Samsung Rewards as partial payment upon checkout to receive an additional 2x Rewards Boost3 discount
Promo valid from February 14 to March 31, 2025.
Terms and conditions apply.
1,2Automatically receive fixed amount Rewards points for every purchase. Earned points will be credited to your account 14 days after your product has been received.
3Rewards boost additional discount will be added automatically upon checkout. Rewards boost value of 2x or 2% will only apply when you purchase the new Galaxy S25 Series.
Visit for more info
https://www.samsung.com/ph/rewards/ -
How can I enjoy the Multi Buy offer?Get a 10% bonus discount when you purchase any two items from the Galaxy Watch6 Classic Bluetooth, Watch Ultra, Watch7, or Buds3 Series along with the next Galaxy S25 Series device
1. To receive the extra 10% off, a minimum of two participating products must be in your cart.
2. Discount will be automatically applied in cart after adding any of the participating products.
3. Participating products are the following: Galaxy Watch Ultra, Galaxy Watch7 Series, Galaxy Buds3 Pro, Galaxy Buds3.
4. Discount can be combined with existing cross sell (single add-on) and bundle promotions.
5. Valid if purchased with the new Galaxy S25 Series.
For Single Add-on: Enjoy 50% discount!
1. Get 50% off on Galaxy Watch Ultra, Galaxy Watch6 Classic Bluetooth 43/47mm, Watch7 Series, Galaxy Buds3 Series, Galaxy S25 Series accessories
- Eligible accessories: Standing Grip, Silicone, Kindsuit, Clear, Flipsuit, Rugged, Anti-reflecting Film, S Pen, Branded Accessories
2. Discount will be automatically applied in cart after adding any of the participating products.
3. Valid if purchased with the new Galaxy S25 Series.
Promo valid from February 14 to March 31, 2025. Terms and conditions apply. -
Can I cancel my order and still keep the promotional benefits?If your order has not yet been prepared for dispatch, you can cancel it through the self-service "Cancel Order" button available in your Orders page. But if it has already reached "Awaiting dispatch" status, cancellation will no longer be possible.
Upon cancelling your order, you relinquish the item you ordered, including all discounts, perks, and promos that have been applied to it.
- Terms and conditions apply.
- Per DTI Fair Trade Permit No. FTEB-214943 Series of 2025.