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Frequently Asked Questions
More questions? Check out the FAQs below.
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How does Samsung Reservation+ work?Samsung Reservation+
Reserve now for just ₱500!
The Samsung Reservation+ e-voucher is a special offer that allows you to pay ₱500 to receive an e-voucher worth ₱3,000. This e-voucher can be used to pre-order the upcoming Galaxy devices, giving you exclusive savings on your purchase!
Spend ₱500 to receive an e-voucher worth ₱3,000, which can be applied towards the pre-order of the next Galaxy device from January 23, 2025, 2:00 AM PHT to February 13, 2025, 11:59 PM PHT. After February 13, the e-voucher will be valued at ₱500 and can still be used on any mobile products purchased at Samsung.com.
This offer is redeemable exclusively online at the Samsung Online Store and the Shop App.
The e-voucher is non-refundable and cannot be converted to cash.
The ₱500 voucher value cannot be split across multiple transactions.
The final purchase amount must be at least ₱1 after applying all discounts.
Steps to redeem:
1. Purchase the Samsung Reservation+ e-Voucher for only ₱500 from January 7, 2025 7:00 AM PHT to January 22, 2025 23:59 PM PHT.
2. Receive the voucher code via email the day after your purchase
• Check the email address provided during checkout for unique voucher code
• If you haven't received it within 72 hours of purchase, visit https://www.samsung.com/ph/shop-faq/ for contact information and we’d be happy to assist you!
3. During the next Galaxy device pre-order period, apply the voucher code at checkout to avail of the ₱3,000 discount.
4. If unused during the next Galaxy device pre-order period, the voucher automatically reverts to its ₱500 value.
5. Use the ₱500 value voucher anytime to purchase any mobile product. -
How do I place a pre-order online?To place a pre-order, visit our website or download Samsung shop app and navigate to the product buy page. Click the "Pre-order" button and follow the checkout process to complete your order.
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When does the pre-order promotion start and end?Pre-order offers will run from January 23 to February 13, 2025. If you miss the pre-order promotional period, the promotion will no longer be available. Regular prices and terms will apply after the end date.
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How do I get Samsung Care+ Plan?You can buy Samsung Care+ with your new Galaxy device or within 30 days of your device activation.
For more information, please refer to https://www.samsung.com/ph/offer/samsung-care-plus/#howtobuy -
How to trade in my old device and save on my new Galaxy?There are two ways where you can apply for trade-in:
1. On the product buy page, choose trade-in "Yes, please" before proceeding to cart.
2. Add to cart the item you wish to purchase, you can avail the trade-in option in the checkout page.
It will both prompt a questionnaire to declare the condition of the device you want to trade-in. For more information, go to https://www.samsung.com/ph/shop-faq/trade-in/ -
How can I enjoy the Samsung Rewards benefit when I pre-order?If you have an existing Rewards points, log in using your Samsung Account and apply it on the Payment page upon checkout to save more on your pre-order. At the same time, you can also earn 3,000 Rewards points on your account upon successful delivery of your pre-order. For more information, visit: https://www.samsung.com/ph/rewards/
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Can I cancel my pre-order and still keep the promotional benefits?If your pre-order has not yet been prepared for dispatch, you can cancel it through the self-service "Cancel Order" button available in your Orders page. But if it has already reached "Awaiting dispatch" status, cancellation will no longer be possible.
Upon cancelling your pre-order, you relinquish the item you ordered, including all discounts, perks, and promos that have been applied to it.
Promo Mechanics
1. |
Customer visits the official Samsung Online Store at https://www.samsung.com/ph/, Samsung Shop App. |
2. |
Customer pre-orders any of the Galaxy S25 Series (Galaxy S25 Ultra, Galaxy S25+, Galaxy S25) by paying the full amount upfront within the pre-order period from January 23-February 13, 2025 for Samsung E-store and Samsung Shop App. |
3. |
Customer gets a FREE memory upgrade as part of the pre-order offer. - Memory upgrade is applicable within model series only. Upgrade cannot jump from one series to another (ex. Upgrade from Galaxy S25+ to Galaxy S25 Ultra is not accepted). |
Galaxy S25 Series | ORIGINAL SRP | Pre-order Price |
---|---|---|
Galaxy S25 Ultra 1TB* | ₱110,990 | ₱101,990 |
Galaxy S25 Ultra 512GB | ₱93,990 | ₱84,990 |
Galaxy S25 Ultra 256GB | ₱84,990 | ₱84,990 |
Galaxy S25+ 512GB | ₱76,990 | ₱67,990 |
Galaxy S25+ 256GB | ₱67,990 | ₱67,990 |
Galaxy S25 512GB | ₱60,990 | ₱51,990 |
Galaxy S25 256GB | ₱51,990 | ₱51,990 |
*Memory Upgrade is not applicable to Galaxy S25 Ultra 1TB. However, a ₱9K pre-order price discount will be applied.
4. |
Customer also has the option to avail of either of the following Samsung Care+ offers: Option 1: 50% off on 1-year Samsung Care+ |
Model | 1-year plan SRP | Total Discount | Promo SRP | Offer |
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Galaxy S25 | ₱3,999 | ₱2,000 | ₱1,999 | 50% |
Galaxy S25+ | ₱3,999 | ₱2,000 | ₱1,999 | 50% |
Galaxy S25 Ultra | ₱3,999 | ₱2,000 | ₱1,999 | 50% |
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Option 2: 50% off on 2-year Samsung Care+ |
Model | 2-year plan SRP | Total Discount | Promo SRP | Offer |
---|---|---|---|---|
Galaxy S25 | ₱7,099 | ₱3,550 | ₱3,549 | 50% |
Galaxy S25+ | ₱7,099 | ₱3,550 | ₱3,549 | 50% |
Galaxy S25 Ultra | ₱7,099 | ₱3,550 | ₱3,549 | 50% |
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5. |
Customer may also receive a discount to the new Samsung Galaxy Wearable devices if they pre-order any of the Galaxy S25 Series. Cart should contain any of the Galaxy S25 series in order for them to receive a discount to the below units: |
Cross Sell Discount to: | SRP | Discount | Promo Price |
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Watch6 Classic 47mm | ₱24,990 | 30% | ₱17,493 |
Watch6 Classic 47mm | ₱24,990 | 30% | ₱17,493 |
Watch6 Classic 43mm | ₱22,990 | 30% | ₱16,093 |
Watch6 Classic 43mm | ₱22,990 | 30% | ₱16,093 |
Watch6 Classic 47mm (LTE) | ₱27,990 | 30% | ₱19,593 |
Watch6 Classic 47mm (LTE) | ₱27,990 | 30% | ₱19,593 |
Watch6 Classic 43mm (LTE) | ₱25,990 | 30% | ₱18,193 |
Watch6 Classic 43mm (LTE) | ₱25,990 | 30% | ₱18,193 |
Galaxy Watch7 40mm BT | ₱16,990 | 30% | ₱11,893 |
Galaxy Watch7 40mm BT | ₱16,990 | 30% | ₱11,893 |
Galaxy Watch7 40mm LTE | ₱19,990 | 30% | ₱13,993 |
Galaxy Watch7 44mm BT | ₱18,990 | 30% | ₱13,293 |
Galaxy Watch7 44mm BT | ₱18,990 | 30% | ₱13,293 |
Galaxy Watch Ultra | ₱40,990 | 30% | ₱28,693 |
Galaxy Watch Ultra | ₱40,990 | 30% | ₱28,693 |
Galaxy Watch Ultra | ₱40,990 | 30% | ₱28,693 |
Galaxy Buds3 | ₱8,990 | 30% | ₱6,293 |
Galaxy Buds3 | ₱8,990 | 30% | ₱6,293 |
Galaxy Buds3 Pro | ₱14,990 | 30% | ₱10,493 |
Galaxy Buds3 Pro | ₱14,990 | 30% | ₱10,493 |
6. |
Unit to be delivered to customer’s preferred delivery address starting February 14, 2025 depending on stock availability. It can be delivered earlier as well if stocks are available. |
7. |
The pre-order offers are not convertible to cash. |
8. |
Offers can be availed alongside Samsung Galaxy Unpacked promotions, Flexible Payments and Trade-In, Trade-Up offers. |
9. |
Offers cannot be availed with other promotions unless otherwise stated. |
10. |
Customers / unique email used to pre-order in e-store can only pre-order a maximum of 3 units all in all. |
11. |
Promo runs from January 23-February 13, 2025. |
Burn
1. |
Customers must be enrolled in the Rewards Program with a valid Samsung Account ID. Conditions that must satisfy for a customer to be eligible for Rewards Boost Discount are: - Customer has Samsung Reward Points |
2. |
Rewards boost value of 2x or 2% will only apply when they pre-order the next Galaxy S series device on Samsung Online Store or Shop App. |
3. |
Customer must redeem and burn their existing Rewards Points by selecting Samsung Rewards on payment page and input amount to redeem during pre-order period. |
4. |
Once customer use rewards to partially pay for their order, customer will receive a Rewards Boost discount. |
5. |
Rewards boost additional discount will be added automatically upon checkout. |
6. |
Points are strictly not transferable and not for sale. |
7. |
The promo can be combined with Online pre-order promotions unless otherwise specified. |
8. |
Customer may avail this together with 0% Installment and Trade in promotions. |
9. |
Promo runs January 23 (2 AM PHT) – February 13, 2025 |
Earn
1. |
Customer who have a valid Samsung Account ID, may earn points subject to customer’s Tier level, which will be credited to Participant's Samsung Rewards Account. Customers must have a valid Samsung Account ID to enroll in the Rewards Program. |
2. |
Customers who pre-order the next Galaxy S series device in Samsung.com/ph will get ₱3,000 fixed amount additional rewards points redeemable on their next purchase. Samsung Reward Tiers:
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3. |
Customers who pre-order the next Galaxy S series device in Shop App will get ₱3,500 fixed amount additional rewards points redeemable on their next purchase. Samsung Reward Tiers:
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4. |
Rewards Points earned will expire after 36 calendar months after they were credited to the Rewards Account. |
5. |
Rewards Points that are not redeemed during the validity period will expire, and cannot be recovered/redeemed under any given circumstances. |
6. |
Points are strictly not transferable and not for sale. |
7. |
The promo can be combined with Online pre-order promotions unless otherwise specified. |
8. |
Customer may avail this together with 0% Installment and Trade in promotions. |
9. |
Promo runs January 23 (2 AM PHT) – February 13, 2025 |
1. |
Customers who pre-order any new Galaxy S series device from the Samsung Online Store or Shop App during the prescribed promo duration will get extra 10% off when they add any two eligible Galaxy Wearables below: - Galaxy Watch Ultra |
2. |
Maximum of 2 units (example: 1 Watch and 1 Buds / 2 Watch / 2 Buds) per 1 main device only. |
3. |
The customer must add any two eligible Galaxy wearables together with any new Galaxy S series device/”main device” in cart to get the extra 10% off discount on the two items. |
4. |
The discount is automatically applied to the item when purchased with any new Galaxy S series device/”main device”; otherwise, the promotion will not apply. |
5. |
Discounts are not convertible to cash or any other product. |
6. |
The promo can be combined with Online pre-order promotions unless otherwise specified. |
7. |
Customer may avail this together with 0% Installment and Trade in promotions. |
8. |
Promo runs January 23 (2 AM PHT) – February 13, 2025. |
1. |
Customers who pre-order any new Galaxy S series device accessories from the Samsung Online Store or Shop App during the prescribed promo duration will get 50% off discount. |
2. |
Customers can purchase the participating SKUs at promo price from the said promo duration and the discount is directly applied to the item. |
3. |
Discounts are not convertible to cash or any other product. |
4. |
The promo can be combined with Online pre-order promotions unless otherwise specified. |
5. |
Customer may avail this together with 0% Installment and Trade in promotions. |
6. |
Promo runs January 23 (2 AM PHT) – February 13, 2025. |
1. |
Customers to install and download the Samsung Shop App on their device, and to opt-in for push notifications to receive exclusive Shop App updates and offers. |
2. |
Customers to look out for a push notification with the ₱1,500 promo code exclusively for pre-ordering the new Galaxy S Series. |
3. |
The promo code must be entered before check-out. Failing to do so will result in not being entitled to receive the discount. |
4. |
The promo can be combined with Online pre-order promotions unless otherwise specified. |
5. |
Customer may avail this together with 0% Installment and Trade in promotions. |
6. |
Vouchers are not convertible to any other product. Voucher cannot be sold, exchanged or refunded for cash. |
7. |
The promo code can only be used when purchasing the new Galaxy S series device and can only be redeemed during pre-order period. |
8. |
Promo valid January 23 (2 AM PHT) – February 13, 2025. |
1. |
Samsung Members Community will receive an exclusive pre-order gift via Samsung Members app to be communicated via EDM, in-app banner, and Push Notification. To be eligible with the offer, customer must sign-up and download the Samsung Members app, sign in to Samsung Account and register owned Samsung Products. |
2. |
Samsung active member pre-orders any new Galaxy S series device from Shop App and redeem the exclusive promo code to receive corresponding free item or gift, subject to stock availability: |
Model Name | Color | Storage | Freebie Item |
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New Galaxy S Series (Online Exclusive Colors only) | Blueblack, Coralred, Pinkgold, Titanium Jadegreen, Titanium Jetblack, Titanium Pinkgold | 512GB & 1TB | New Galaxy S Series cases or films (any color or type, whichever is available as on hand)) |
3. |
Customers can avail the promo code in Shop App when purchasing any of the new Galaxy S series device. |
4. |
The promo code must be entered before check-out. Failing to do so will result in not being entitled to receive the free gift. -During the pre-order period, customer must input promo code upon checkout to avail of the free gift. |
5. |
The customer cannot choose the color or type of the freebie. |
6. |
The promo code can be combined with Online pre-order promotions unless otherwise specified. |
7. |
Customer may avail this together with 0% Installment and Trade in promotions. |
8. |
Vouchers are not convertible to any other product. Voucher cannot be sold, exchanged or refunded for cash. |
9. |
The promo code can only be used when purchasing the new Galaxy S series device and can only be redeemed during pre-order period. |
10. |
Promo valid January 23 (2 AM PHT) – February 13, 2025. |
1. |
Customers can purchase the Pre-registration e-Voucher for only ₱500 through Samsung Online Store or Shop App. |
2. |
Upon successful payment, the e-Voucher code will be automatically sent to the email address provided by the customer during checkout. |
3. |
Customers can use the e-Voucher during the next Galaxy device pre-order to get a ₱3,000 guaranteed discount. |
4. |
The guaranteed e-Voucher discount worth ₱3,000 is valid only during the next Galaxy device pre-order period. |
5. |
If unused during the next Galaxy device pre-order period, the e-Voucher's value reverts to ₱500 and can be used at any time to any mobile products through Samsung Online Store or Shop App. |
6. |
The e-Voucher is valid for one transaction only, whether redeemed during the next Galaxy device pre-order or later for the ₱500 value. |
7. |
The e-Voucher is non-refundable and cannot be converted to cash. |
8. |
The ₱500 voucher value cannot be split across multiple transactions. |
Steps to redeem:
1. |
Purchase the Pre-registration e-Voucher for only ₱500 from January 7, 2025 7:00 AM PHT to January 22, 2025 23:59 PM PHT. |
2. |
Receive the voucher code via email: |
3. |
During the next Galaxy device pre-order period, apply the voucher code at checkout to avail of the ₱3,000 discount. |
4. |
If unused during the next Galaxy device pre-order period, the voucher automatically reverts to its ₱500 value. |
5. |
Use the ₱500 value voucher anytime to purchase any mobile product. |
- Terms and conditions apply.
- Per DTI Fair Trade Permit No. FTEB-210464 Series of 2025.