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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I pre-order on Samsung Online Store?Go to https://www.samsung.com/nz and select the product model you wish to pre-order. Click 'Pre-order now'.
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How do I redeem my E-Voucher gift?Add product you wish to purchase in your cart and click 'Pre-order now'. Once you are at the cart page, please enter your voucher code in Vouchers section to redeem.
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How do I trade in my old device?Please select trade-in once you are at the cart page. For more information on trade in please visit https://www.samsung.com/nz/galaxytradein/