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Frequently Asked Questions
More questions? Check out the FAQs below.
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How do I pre-order on Samsung Online Store?Go to https://www.samsung.com/nz and select the product model you wish to pre-order. Click 'Pre-order now'.
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How do I trade in my old device?Please select trade-in once you are at the cart page. For more information on trade in please visit https://www.samsung.com/nz/galaxytradein/
* Image simulated. Samsung account login may be required for certain AI features. Actual UX/UI may differ.
1 Promotional period starts 9am, 14th February 2025 and ends 2pm, 7th March 2025, while stocks last. T&Cs apply
Buy more, Save More Bundles: Get 20% off RRP on Tablets, 30% off RRP on Galaxy Buds3, selected Galaxy Watch, and on selected Accessories when you buy the Galaxy S25+/Galaxy S25. T&C's apply
Galaxy S25+/Galaxy S25 is available in four standard colours - namely Icyblue, Mint, Navy and Silver Shadow. In addition to this, Samsung reserves three unique colours for Galaxy S25+/25 – Blueblack, Pinkgold and Coralred as Online exclusive models.
Galaxy S25 Ultra is available in four standard colours - namely Titanium Silverblue, Titanium Black, Titanium Gray and Titanium Whitesilver. In addition to this, Samsung reserves three unique colours for Galaxy S25 Ultra – Titanium Jetblack, Titanium Pinkgold and Titanium Jadegreen as Online exclusive models.
2 Trade-In bonus only available with instant Trade-In and for selected products. Afterpay, Q Card, G Pay, Finance Now etc. are not available for transactions involving Trade-In. For more information and T&Cs, visit the website at Samsung NZ | Galaxy Trade-In. All Trade-In transactions will be subject to the full Trade-In Terms and Conditions, and may be subject to a Non-Return Charge, Device Condition Charge, or Rejection of Adjusted Value Charge, as applicable and as outlined in the Trade-In Terms and Conditions.
3 Samsung Care+ is administered by The Warranty Group Australasia Pty Ltd. (CN 920655) and underwritten by Virginia Surety Company, Inc.(CN 920655), trading as Assurant. An excess is payable for each claim made under Samsung Care+ and must be paid before a claim is settled. Exclusions apply. See Terms and conditions for more information.
Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required. For detailed Samsung Care+ information, please visit https://www.samsung.com/nz/offer/samsung-care-plus/
* S Pen only included and compatible with Galaxy S25 Ultra.
* Values vary based on model and condition.
* Terms and Conditions apply. Please visit the Trade-In page for more information.
* Subject to applicable terms and conditions.
* Delivery may vary depending on country or carrier.