How to use the Device Care on my Samsung Smart TV

Start Device Care runs scans on the TV to optimize and diagnose TV conditions, such as blurry screen issue, or insufficient storage space. Enter the Start Device Care button on the middle of screen, then the built-in diagnostic program will check all the status of the TV. if there is an issue, it will be listed and shown to you.

Follow the steps below for how to scan your TV with Device Care.

Step 1. Press the Home button on your TV remote, and then select Settings.

Step 2. On Settings menu, navigate Support and then select Device Care.

Step 3. Select the Start Device Care on the middle of the screen, then the scan will be started.

Manage Storage in Device Care menu allows you to check and organize the data currently being used on TV. If you want to delete an installed app, select the Delete button at the top right to delete the selected app. In addition, if you click the view detail button of each app, you can check the detailed information such as the total capacity of the app, stored data, and data cache.

• Delete: Select the installed app you want to delete and click the Delete button.

• View Details: Check the current data and cache usage of the app, and clear the data and cache.

In the Self Diagnosis menu, you can test the various conditions of your TV directly to determine if there is an abnormality. If problems are being caused by the TV itself, use the Video Test, Picture Test, and Sound Test to determine. You can also check HDMI, network signal, and Smart Hub connection in this menu.

• Video Test: When you experience a problem with your TV's video quality, use the Video Test. The test video will be played with the highest quality of your TV, then look at the screen carefully for few seconds to examine for flaws.

• Picture Test: When you experience a problem with your TV's picture quality, use the Picture Test. The test picture will be shown, then look at the screen carefully for 5 seconds to examine for flaws.
• Sound Test: When you experience a problem with your TV's sound quality, use the Sound Test. The test melody will be played with current sound output device, then listen carefully to examine if the sound is normal.
• HDMI Troubleshooting: This test diagnoses whether the HDMI cable is properly connected to the TV HDMI port. Select the external device HDMI port to be tested as below, and then click the Next button to start diagnosis.

• Signal Information: When you check the signal of the current external device, use Signal Information. You can also test HDMI cable and check the signal history.
• Smart Hub Connection Test: This test can diagnose a wireless network connection. It may take a few minutes to perform DNS, ISP Blocking tests, etc.
• Reset Smart Hub: You can reset all Smart Hub settings, downloaded apps, and accounts stored on the TV with the PIN.