Statement regarding Galaxy Note7

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

“For customers who already have the Galaxy Note7 device in the Levant region, Samsung Electronics Levant will voluntarily replace their current device with a new one. Customers may proceed to the nearest official Samsung Electronics’ Service center (Jordan, Lebanon, Iraq, Syria and Palestine) to have their units inspected and replaced within the coming short weeks. For more information, we kindly ask our customers to contact our service team in their country”

Jordan: +962 6 5777444

Lebanon: +961 1484999/1299

Iraq: +964 77 26172220 / +964 75 11892525

Syria: +963 11 3321401

Palestine: 97022981108

“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”