Samsung.com works with professional logistic partners to deliver your order directly. Items that don't require installation such as mobile devices and tablets are shipped in parcel packages. Items that require installation such as washing machines and refrigerators are installed by our experts, in which case the installation service includes plugging-in to confirm that the product is fully functional. If the installation of these items cannot be proceeded due to customer circumstances, the delivery may be postponed or the item may be returned.