Standard warranty periods
All Samsung products come with a factory warranty period.
What is covered in your warranty
Mobile devices
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Smartphones
- Warranty Period 12 Months
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Download the warranty card
Download
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Tablets
- Warranty period 12 Months
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Download the Warranty Card
Download
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Galaxy Buds / Wireless Headphones
- Warranty period 12 Months
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Download the warranty card
Download
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Galaxy Watch
- Warranty period 12 Months
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Download the warranty card
Download
TV & AV
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Televisor QLED, OLED, LED, LCD, TV de plasma
- Periodo de Garantía 12 Meses
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Para Venezuela la garantía es de 12 meses en modelos arriba de 26 pulgadas.
Para Ecuador, Panamá, Costa Rica, Guatemala y República Dominicana, la garantía es de 24 meses en modelos arriba de 26 pulgadas.
Servicio de reparación a domicilio para equipos arriba de 43 pulgadas. -
Descarga la tarjeta de garantía
Download
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Controles Remotos Smart (Para Smart TV)
- Periodo de Garantía 12 Meses
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Los controles remotos Smart que son parte de la pantalla o vienen incluidos, tienen un año de garantía.
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Descarga la tarjeta de garantía
Download
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Teatro en casa
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Proyectores
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Equipos de Sonido
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Reproductores DVD y Blue Ray
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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TV B2B – Hospitality
- Periodo de Garantía 36 Meses
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Descarga la tarjeta de garantía
Download
Home Appliances
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Refrigeradoras Side By Side
- Periodo de Garantía 36 Meses
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“La garantía de 20 años aplica únicamente para el reemplazo de compresores y/o motores (solo la pieza) de Refrigeradores y Lavadoras Samsung con tecnología digital Inverter, adquiridos después del 1 de noviembre de 2022.”
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Descarga la tarjeta de garantía
Download
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Refrigeradores Top y French
- Periodo de Garantía 12 Meses
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“La garantía de 20 años aplica únicamente para el reemplazo de compresores y/o motores (solo la pieza) de Refrigeradores y Lavadoras Samsung con tecnología digital Inverter, adquiridos después del 1 de noviembre de 2022.”
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Modelos que aplica
RT29K571JS8/AP, RT29K5 71JS8/ED, RT29K5730S8/AP, RT32K5000SL/AP, RT32K500JS8/AP, RT32K5710S8/AP, RT32K571JS8/AP, RT32K571JS8/ED, RT32K5730SL/AP, RT35K5730SL/AP, RT35K5730SL/ED, RT38K5000SL/AP, RT38K5930BS/AP, RT38K5930S8/AP, RT38K5930SL/AP, RT44A6350S9/ED, RT44A6354S9/AP, RT48A6004S9/AP, RT48A6350S9/ED, RT48A6354S9/AP, RT48A6650S9/ED, RT48A6654S9/AP, RS54N3003S8/ED,
RS65R5691M9/AP,
RS65R5691M9/ED,
RS51K5460SL/ED, RR39A740512/AP, RR39A740512/ED, RR39A7405P0/AP, RR39T740531/AP, RR39T740535/AP, RR39T740541/AP, RZ32A740512/AP, RZ32A744512/ED, RZ32A744541/ED, RZ32A7445P0/ED, RZ32T740531/AP, RZ32T740535/AP, RZ32T740541/AP, RT25FARADS8/AP,
RL4363SBAS8/AP,
RL4363SBAS8/ED,
RT43K6630S8/AP, RT43K6630S8/ED, RT46K6000S8/AP, RT46K6631BS/AP, RT46K6631SL/AP, RT46K6631SL/ED, RT53K6541BS/AP, RT53K6541SL/AP, RT53K6541SL/ED, RT62K71 10SL/AP, RF29A967541/AP, RF60A91R 18C/AP, RF60A91R18C/ED, RF60A91R18D/AP, RF26HFENDSG/AP. -
Descarga la tarjeta de garantía
Download
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Lavadoras manuales y automáticas
- Periodo de Garantía 12 Meses
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“La garantía de 20 años aplica únicamente para el reemplazo de compresores y/o motores (solo la pieza) de Refrigeradores y Lavadoras Samsung con tecnología digital Inverter, adquiridos después del 1 de noviembre de 2022.”
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Descarga la tarjeta de garantía
Download
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Secadora
- Periodo de Garantía 36 Meses
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Descarga la tarjeta de garantía
Download
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Centro de lavado (Lavadora secadora)
- Periodo de Garantía 36 Meses
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“La garantía de 20 años aplica únicamente para el reemplazo de compresores y/o motores (solo la pieza) de Refrigeradores y Lavadoras Samsung con tecnología digital Inverter, adquiridos después del 1 de noviembre de 2022.”
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Descarga la tarjeta de garantía
Download
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Campana o Extractor
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Horno
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Cocina eléctrica / gas
- Periodo de Garantía 12 Meses
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6 meses en quemador de cocina de gas.
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Descarga la tarjeta de garantía
Download
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Aires Acondicionados
- Periodo de Garantía 36 Meses
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36 meses en garantía total aplican para modelos Split e Inverter.
10 años de garantía en compresor/motor tecnología inverter (solo la pieza). -
Descarga la tarjeta de garantía
Link
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B2B AC – DVM Systems
- Periodo de Garantía 36 Meses
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36 meses en garantía total.
5 años de garantía en compresor. -
Descarga la tarjeta de garantía
Link
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Aspiradoras
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Lavaplatos
- Periodo de Garantía 12 Meses
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Descarga la tarjeta de garantía
Download
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Microondas / Microondas empotrables
- Periodo de Garantía 12 Meses
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La garantía de 10 años para cavidad interna de cerámica.
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Descarga la tarjeta de garantía
Download
PC & Office
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Monitores
- Periodo de Garantía 36 Meses
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Servicio de Garantía
Los controles remotos que son parte de la pantalla o vienen incluidos, tienen un año de garantía. -
Descarga la tarjeta de garantía
Download
Warranty Policy
Dispositivo móvil
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
Overseas Product Repair (Smartphones, Tablets, Wearable Device)
Samsung limits service for smartphones, tablets, and wearable devices to the country where the product was first sold.
However, if you need service for a Samsung smartphones, tablets, and wearable device purchased in a country other than the country in which you intend to have your device repaired (or if you need service for Samsung smartphones, tablets, and wearable device), you can contact a Samsung authorized service center to check whether it can be repaired at such service center.
· The limited warranty period of 1 year will apply, regardless of the warranty period of the country where the product was first sold.
· Repair may take longer due to procuring some parts, or service may unavoidably only be available in the country of sale.
· Repair may incur costs if the warranty does not apply, and repair costs vary by country and may differ from those in the country where the product was first sold.
· Returns and refund are only available from the country where the product was first sold.
· Service is not provided outside the country where the product was first sold for accessory products such as battery packs, charging pads, and cases.
TV Y AV
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
Electrodomésticos
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes
PC Y Oficina
Warranty Terms
Products sold by Samsung Electronics Latinoamerica are warranted against manufacturing defects in material and workmanship for the limited warranty period specified for each product.
Warranty Conditions
1. The customer, whose name is shown in the invoice, must present the products’s proof of purchase and this warranty certificate.
2. SAMSUNG will repair during its warranty period any product that malfunctions under normal operation, used according to the user manual instructions and the purpose they were designed for.
3. Warranty cannot be assigned or transferred.
4. Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
Situations that void this Warranty Coverage
1. The customer does not present a copy of the purchase invoice.
2. Warranty certificate information is incomplete or changed.
3. The warranty period has expired.
4. The serial numbers have been changed or removed from the product.
5. Non-authorized modifications to the products specifications.
6. Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
7. Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
8. Damage to the product caused by shipping or transportation.
9. Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
10. Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
11. The following products are not covered by warranty: batteries, cassettes, speakers, remote controls, accessories, needless and plastic or cosmetic parts.
12. Reduced screen brightness related to normal display tube or lamp aging, or burned in images.
13. Altered or modified products, such as reprogrammed DVD units for multi zone purposes