Trade-Up in 3 easy steps
Step 1
Buy your new discounted appliance:
Identify the appliance to be recycled, apply the discount and then check out.
Step 2
Prepare your old appliance for collection:
Ensure your old appliance is ready for collection. Please ensure your recycling product is fully uninstalled/dismounted and ready for collection. No packaging required.
Step 3
We will collect your old appliance:
When we deliver your new product, we will collect your old appliance at the same time and then recycle it for free.
Plus benefit from these additional offers on top
Buy now and pay later, with our finance partner, Humm
Fast delivery for only €30 on all appliances.
Frequently Asked Questions
General
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How do I participate in this promotion?Find your new appliance on Samsung.com and select the Trade-Up option before you add to basket. Tell us what appliance you are recycling and get an instant discount applied to your new product at checkout.
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How do I return my old appliance to Samsung?We will collect your old appliance when we deliver your new product. Please have your old appliance fully uninstalled, dismounted and ready for collection. You are not required to package the old product.
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How many times can I claim?The offer is limited to 1 per household
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When does the trade-up offer end?The Promotion will be renewed on a weekly basis until cancelled by the Promoter
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What happens if the old appliance is not ready for collection?The delivery team will wait at your property for 15 minutes, while you uninstall your appliance to be recycled (traded-up), and have it ready to collect. If your product to be recycled (traded-up) is not available for collection, Samsung reserve the right to refuse delivery of the new product. A surcharge equal to the amount of the discount you received will apply, if you do not recycle your appliance or have it ready for collection within 15 minutes of arrival.
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I have decided to return my new product for a refund. Can I get my old one back?In the event that you return your purchased appliance, we will refund the value of your order but are unable to return your old product that has been recycled. Recycled products have zero value and if you return your purchased appliance for a refund (for any reason) you will not receive any amount or value for your recycled product.
1. The trade-up discount you receive is an incentive to recycle and to purchase a new Samsung appliance; it is not a trade-in value for the recycled appliance. Recycled appliances are non-returnable and have a zero value. If you return your purchased appliance for a refund (for any reason) you will not receive any amount or value for your recycled appliance. You will be required to fully uninstall your appliance, and make sure it is ready for collection at the same time we deliver your new appliance. We reserve the right to refuse the delivery of your new appliance if you fail to do so. A surcharge equal to the amount of the discount you received will apply if you do not recycle or have your appliance ready for recycling. Each household may only recycle one appliance and receive one trade-up discount.
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