The lifespan of batteries are affected by their usage patterns and environments.
If you find yourself charging your phone too often, and your battery life has noticeably diminished, visit your local Samsung Support Centre for advice.
- Electrochemical Deterioration of the Battery
These events occur after repetitive battery use, resulting in electrochemical deterioration.
High levels of deterioration could cause steep and instantaneous voltage drops,
thereby resulting in the device shutting down in order to preserve the electrical components.
- Shutdown Due to the Usage Environment
An extremely cold environment may cause a greater drop in voltage.
In this case, the device will shut down to protect its components.
This can occur in cold winter temperatures, and the frequency may increase depending on the level of deterioration.
Certain demanding apps such as gaming and camera apps, may cause a drop in performance and decreased response times.
When to Replace the Battery
If you are frequently experiencing unexpected shutdowns, drastic decreases in battery life or any other battery-related issues, visit the nearest Samsung Support Centre to have your device checked.
Depending on your device’s warranty, you may qualify for a free battery replacement.
We may notify you through a device pop-up message that your battery requires replacement.
Easy-to-use Battery Self-Diagnosis
Samsung Battery
Research-Verification
Thorough Quality Assurance
Samsung Galaxy complies with international safety standards in order to provide safe and high-quality batteries.
We provide batteries that have gone through internal verifications and quality tests by trusted third-party CAs.
※ Additional certificate outside of the global requirements may vary by country/product.