Use Device Care options on your Samsung Smart TV

The Device Care options are your TV’s diagnostic software tools. It shows the current operation status at a glance. When you enter the Device Care menu, the tools will diagnose your TV and display the issues and status. The operation status is categorized by Good and Moderate.

You can also check and clean your storage space, diagnose problems yourself, or request technical support. When the TV diagnosis is complete, it clears the cached memory and closes unused background apps to free up additional memory.

Device Care runs scans on the TV to help optimize and diagnose TV conditions, such as blurry screen issues or insufficient storage space. The built-in diagnostic program will check the TV’s status and then let you know if there is an issue. Follow the steps below to begin using Device Care.

1. On your TV, navigate to and select Settings.


2. Select Support, and then select Device Care.







3. Select Start Device Care in the middle of the screen to begin the scan.

Note: When you delete apps, the default installed apps may not be selected.

The Manage Storage option in the Device Care menu allows you to check and organize the data currently being used on TV. You can delete installed apps and view app details, such as its total capacity, stored data, and data cache.

• Delete: Remove the installed app.


• View Details: Check the current data and cache usage of the app, and clear the data and cache.

In the Self Diagnosis menu, you can test the various conditions of your TV to determine if there is an issue with the Video Test, Picture Test, and Sound Test. You can also check HDMI, network signal, and Smart Hub connections in this menu.

• Video Test: When you experience a problem with your TV's video quality, use the Video Test. Simply examine the screen as the test starts to locate any issues.


• Picture Test: When you experience a problem with your TV's picture quality, use the Picture Test. Simply examine the screen as the test starts to locate any issues.


• Sound Test: When you experience a problem with your TV's sound quality, use the Sound Test. The test melody will be played using the current sound output device.


• HDMI Troubleshooting: This test diagnoses whether the HDMI cable is properly connected to the TV HDMI port. Select the external device HDMI port to be tested, and then select Next to begin.


• Signal Information: When you check the signal of the current external device, use Signal Information. You can also test the HDMI cable and check the signal history.


• Smart Hub Connection Test: This test will diagnose a wireless network connection. It may take a few minutes to perform DNS, ISP Blocking tests, etc.


• Reset Smart Hub: You can reset all Smart Hub settings, downloaded apps, and accounts stored on the TV with the PIN.

Note: The picture and video quality shown in the tests may vary depending on which source is used. If you detect an issue with any of the tests, contact Samsung Support for assistance. Device menus are available in multiple languages.