Galaxy Buds do not turn on or charge

• Inspect the earbuds and charging case for damage

Inspect for a cracked or lifted case, and broken, bent, or loose parts. If you see obvious damage, cracks, or small chips on the earbuds, this means that the earbuds have suffered from an external impact. This can impair the earbuds and their functions.

The earbuds are not impervious to water damage in any situation. Exposure to water, liquids, or chemicals can cause damage or issues with the earbuds.

• Inspect the touchpads and sensor

If the earbud touchpads are unresponsive, insert them into the charging case and remove them after at least 7 seconds.

The earbud sensors should make contact with your ears when inserted. Make sure the sensors are clean and free of dust or earwax.

If the earbuds are not being detected when worn, remove the earbuds and then reinsert them.

• Restart the connected device

To restart the connected device, use the Power key. If the device has a power cord, disconnect the power cord. After it has completely shut down, power the device back on or reconnect the power cord.

• Restart your earbuds

Insert the earbud(s) into the corresponding slots in the charging case, and then remove the earbud(s) after 7 seconds or longer. If the battery indicator for the earbuds or case does not flash when restarting the earbuds, charge both earbuds.

After restarting the earbuds, insert them into your ears. If the earbuds do not turn on or make a sound when you insert them, adjust the Galaxy Buds to make sure they are detected.

• Reconnect your devices

Once the devices are powered on, they will automatically reconnect after a few moments. To manually check the connection, navigate to the device's Bluetooth settings, or open the Galaxy Wearable app if you are using a phone or tablet.

• Request service

If the Galaxy Buds are charged and you continue to experience issues with the earbuds after troubleshooting, service is required. Please visit the Support Centre to request service.

• Before using the earbuds for the first time, or if they have not been used for an extended period of time, you should charge your Galaxy Buds fully. The earbuds will power on when they are charging. Or, you could charge them for at least 10 minutes prior to use.

• When charging, be sure to use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-compatible wireless charging pads or phones using PowerShare.

• Keep in mind, the earbuds may not charge or properly charge if the earbud tips or wingtips are not attached correctly.

• The visualisation of the flashing red light indicates if the earbuds or the charging case are not charging correctly. The light on the outside case indicates an issue with the case charging, the light under the lid indicates an issue with the earbuds charging. If external power is cut off, the red light on the outside of the case will flash. If the indicator lights are not functioning, try disconnecting and then reconnecting the charger from the case. Then, charge the case for at least 10 minutes.

• Inspect the charger and case for damage if the earbuds or case are still not charging. Damaged earbuds will not charge. However, if one earbud is damaged, the other earbud will continue to charge.

• If the charging case or the earbud(s) will not charge after troubleshooting, and the earbuds, charger, or wall adapter are not damaged, service is required. Please visit the Support Centre to request service.