Keep your SmartThings notifications active

If you're not receiving notifications from devices registered on the SmartThings app, there could be a few possible reasons:

• Check your notification settings: Ensure that you have enabled notifications for the specific devices or actions you want to receive notifications for. Please read the next section to learn more about how to check the notification settings for the SmartThings app.

• Check your phone settings: Make sure that your phone's notification settings allow notifications from the SmartThings app. Go to your phone's settings, navigate to the app notifications settings, and ensure that the SmartThings app is allowed to send notifications.

• Check your network connectivity: Ensure that your phone is connected to a stable internet connection, as notifications rely on a proper connection to the SmartThings server. If your network connection is weak or intermittent, it may affect the delivery of notifications.

• Check device status: Verify that the devices you want to receive notifications from are online and properly connected to the SmartThings app. If a device is offline or disconnected, notifications may not be delivered.

• Check SmartThings app version: Ensure that you have the latest version of the SmartThings app installed on your phone. Outdated app versions may have compatibility issues and could impact the delivery of notifications.

If you have checked these factors and are still not receiving notifications, it is recommended to troubleshoot further by restarting the SmartThings app, restarting your phone, or contacting SmartThings support for assistance.