Seamless, thoughtful service - you sit back while we take care of the rest. Just contact us and we will take care of the rest. We will assist in scheduling a Samsung In-home branded service experience based around your schedule. One interaction and everything will be taken care of.
How to request In-Home service?
Step 1
Looking for service?
Contact us and our agents will help diagnose & arrange a repair with a Branded Technician.
Step 2
Checking in!
Branded Technician will confirm appointment by SMS. Track the agent via Google Maps.
Step 3
Arrival & Commence Repairs
Tech will inspect unit and begin repair, or order the necessary parts1. All COVID-19 protocols will be followed.
Step 4
Repaired, sealed & sanitized
Technician will clean your unit before and after repair with sanitizing wipes.
Step 5
We love feedback
Improve your service - Share your feedback by participating in a short survey e-mail.
Certified Branded Technicians.
Our Samsung Branded Technicians deliver professional repair services. With our latest training and technology we are able to provide convenient and quick repairs. We understand how valuable time is these days and endeavor to make things as simple and easy as possible.
COVID-19 Protocols & Sanitization.
Feel comfortable before and after your service call because we employ all the necessary regulations relating to COVID-19. Our Branded Technicians wear PPE equipment and sanitize the environment before and after they leave. They even have the ability to sanitize your mobile device while they perform the repair on your TV or Appliances. Ask about our complimentary UV-C sanitization2 for your mobile device.
1 - Samsung Genuine Parts (90 day warranty)
2 - Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.
Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor and Vancouver with plans to expand into Edmonton, Calgary, Ottawa and Winnipeg later in 2022.
In-home service for premium sound bars is available in Toronto GTA, London, Oshawa, New Market, Niagara, Calgary, Edmonton, Vancouver, Montreal, Quebec City, Val-d'Or & Mont-Tremblant
In-Home Services Available for
TV & AV
Refrigerators
Laundry
Cooking Appliances
Dishwashers
Premium Sound bars
Contact us to set-up service
Frequently Asked Questions
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Where is Samsung Branded In-home repair service available?Samsung Branded In-home service is currently available in Montreal, Toronto, Cambridge, London, Windsor and Vancouver with plans to expand into Edmonton, Calgary, Ottawa and Winnipeg later in 2021.
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What products are eligible for In-Home service?All Samsung home appliances and TV’s are eligible for this quick and efficient service.
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What is the process to set-up repair service?Simply call 1-800-SAMSUNG, chat with us at www.samsung.com/ca/livechat or Text to WE CARE (932 273) and one of our experienced customer service specialists will assist in scheduling a convenient time for your repair.
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Who will be assigned for this service?You’ll recognize our certified technicians right away, with their Samsung branded uniforms and branded vehicles for a seamless service. The technician will call you prior to the service visit to confirm availability on the day you selected.
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Is there a charge for this service?For in-warranty repairs, there is no additional charge. For Out-of-Warranty repairs, our Branded Technicians will determine the repair required and contact you with a quote. You will pay for both service costs and any associated shipping and handling charges directly.
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What COVID-19 protocols do you follow?Your assigned Samsung Branded Technician will call you 30 minutes in advance before arriving in order to confirm that you and your family do not have any COVID-19 symptoms. the health status of the customer and family. The technician will exercise social distancing of 6 feet. Please do your best to assist your technician in maintaining proper distancing while inside your home. The technician will also waer glove and a mask when entering your home, and will sanitize the product before and after the repair with sanitizing wipes. If you are not comfortable with an in-home service visit at this time, the product can either be left in a garage or curbside for Pick-up or in the lobby of a condominium or apartment building. Please coordinate with the service technician to arrange for any curb-side pick up.
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