Looking for the best trade-in deal on your next device? Even if your device is damaged or an older device, you may be eligible to trade-in for credit towards a new Galaxy device with our Trade-In program. Save instantly on your next purchase.

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How it works

Why Samsung Trade-In?

Bonus credit, even for cracked screens

Cracked screens are worth something too. Receive bonus credit towards the purchase of a new Galaxy device if your old device is eligible for our Trade-In Program.*

*T&Cs apply.

Why Buy Online?

Whats next?

Backup and prepare your old device

• Backup your data or transfer your data to your new device.
• Unlock and disable passwords and security features (for an Apple device you must also turn off the Find My iPhone)
• Erase the data on your mobile or reset to its factory settings.
• Remove SIM and memory cards and any accessories such as cases and earphones.
Android users: Remember to remove your google accounts from your device.

Return your old device

• We’ll send you an email with instructions and an eParcel label on how to return your device.
• Return your device within 7 days.
• Print or take an electronic copy of the attached Australia Post eParcel label to your nearest Australia Post office.
• You will be provided packaging to securely return your device upon showing Australian Post the eParcel label attached to the email we sent to you.
• Ensure you obtain a lodgement receipt for proof of return.
• Note: you will not be charged for packaging and delivery costs.

Frequently Asked Questions

  • What is the security charge?

    When you use your Trade-ID towards the purchase of a new eligible Samsung device on Samsung.com/au, we will charge you an amount equivalent to the trade-in value known as the Security Charge. This is refunded once the trade-in device is received and graded.
  • Yes, you can cancel your Trade-ID via the site at https://samsungtradeup.asurion.com.au/ as long as it has not been used and proceeded to payment. Log-in and follow the steps.
  • Yes, it is important to do this before you send your device in. Please follow these steps: 1. remove all personal information;
    2. save all data you want to keep in a different storage location;
    3. log out of your Samsung, Google, iCloud storage or any other third party accounts (failure to remove all software locks and personal data may prevent us from accepting your device); and
    4. perform a factory reset.
    Please note that neither Samsung nor Asurion assumes responsibility for any personal information that you leave on your device and we will not be able to recover any data stored on your device.
  • Yes, please ensure that you remove all SIM cards and memory cards before sending in your device as we cannot return them to you.
  • Please follow all instructions provided to you in your confirmation email. •If your trade-in device is a smartphone or tablet, you do not need to send in your charger or other accessories.
    •If your trade-in device came with an S-pen, you must include this when you send in your device.
    • If your trade-in device is a wearable or audio accessory, you do not need to include the charger when you send in your device.
  • We will send you an e-label, which you must take along with the device to your local Australia Post outlet. They will securely pack your device for you, free of charge, and provide you with a tracking number.
  • Yes, you can only return your device through Australia Post.
  • You won’t receive a physical return satchel, you will only receive a return label (e-label) which will be attached to the email we send you. When you take your e-label to your local Australia Post outlet, they will provide you with secure packaging for your device, free of charge. Make sure to check your spam/junk folder if your order is completed and you still haven’t received your label.
  • If you have not received your e-label via email once you have received all your items in your order, you can generate your own e-label via the site at https://samsungtradeup.asurion.com.au/ Log-in and follow the steps.
  • You will receive an email from Asurion confirming that your traded in device has been received.
  • Finding your IMEI is easy for smartphones and most tablets, just open the keypad and type *#06#. The IMEI will display on the screen. Device manufacturers will have instructions that you can look up on their website which will tell you where to find the serial number for your particular device. Some devices will have the serial number engraved on the outside (usually at the back).
  • Can I cancel my trade-in after I have sent in my device?

    Once your existing device undergoes final assessment at Asurion’s warehouse, ownership of your existing device transfers to Asurion. However, if you are exercising your right to return your new Samsung device in accordance with Samsung’s Change of Mind Policy (further details below), or Samsung has agreed to refund you the purchase price of your new Samsung device because your new Samsung device is defective, we will return your existing device to you provided it is otherwise unaltered and still in our custody.
  • If you exercise your right to return your new Samsung device in accordance with Samsung’s 14 day Change of Mind Policy (https://www.samsung.com/au/estore/static/link_mindpolicy_p/), we will return your existing device to you, unless your existing device has been altered by us and/or is no longer in our custody.
  • If Samsung has agreed to refund the amount you paid for your new Samsung device because your new Samsung device is defective, we will return your existing device to you, unless your existing device has been altered by us and/or is no longer in our custody.
  • You have 7 days to return your device to Asurion once you receive your new eligible Galaxy device. If you do not return your device within 14 days, you will be automatically charged a Late Return Fee of up to $60, which is non-refundable. The Security Charge will be held until your device is received and graded. Samsung may also charge you for any additional bonus credit applied to your order.
  • Unfortunately, we do not offer extensions and we encourage you to send in your device as soon as possible once you receive your new Samsung device. You will receive instructions from us on how to send in your device. If it has been more than 14 days since you received your new Samsung device and you have still not sent in your trade-in device, you will be charged a Late-Return Fee of up to $60 (AUD), which is non-refundable.
  • The Security Charge will be held until the trade-in device is returned and graded.
  • As part of the Terms and Conditions, your device will need to be returned and graded to receive your Security Charge refund. The refund amount will be subject to the condition of the returned device.
  • Once we have received and graded the trade-in device, we will refund the Security Charge and it may take up to five business days to appear in your account.
  • The Security Charge refund you receive may be reduced where you have returned a device to us that is not in the condition we expected. In this case we will contact you and provide details of the trade-in value adjustment and the partial refund you will receive.
  • A Late Return Fee of up to $60 will be charged to the credit card if you failed to return your trade-in device within 14 days of receiving your new eligible Samsung device. This fee is non-refundable.
  • To sign out of Apple iCloud please follow the instructions here: https://support.apple.com/en-au/HT208242
  • To sign out of Android or Google security lock features please follow the instructions here: https://support.google.com/android/answer/9075927?hl=en

Samsung Finance by Glow: $250 minimum spend applies. Minimum 10% upfront payment amount of the total cart value and monthly payments required. Late payment fees apply. Only available for purchase of selected items from the Samsung Online Store by Australian residents who meet eligibility criteria, consent to an income level assessment and credit check with a Credit Reporting Bureau. Samsung Finance by Glow is provided by Glow Financial Services (Australia) Pty Ltd (ACN 668 894 504), ("Glow") a company registered in Australia with registered office at c/o KReston Stanley Williamson, Level 1, 34 Burton Street, Kirribilli NSW 2061. Learn more 

‡ Latitude Finance: Approved customers only. Minimum spend applies. Equal monthly payments required. T&Cs, fees and charges apply. Exclusions may apply. Available on participating Latitude credit cards only. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate currently 29.99% p.a. (subject to change). Account service fee per month applies (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&C’s. Conditions of use set out the T&C’s of the Latitude Gem Visa credit card. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145. Learn more

*** Free delivery: Free delivery is available in selected areas within Australia. Find areas here.

 

* By trading in your eligible device, you agree to the Samsung Online customer terms and conditions or the Samsung Retail terms and conditions for the program (as applicable) and to use your trade-in value to purchase an eligible new Samsung product at the same time as trading in your device. Please ensure you save and then delete all files and data from your trade-in device before you trade them it in. For trade-ins at Samsung Stores: if you wish to use the full trade-in value amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-in at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a temporary hold fee equivalent to the estimated trade-in value of your device will be held against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the hold fee will be released and may take 14 days or more to become available for use). Trade-in values (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in value value and/or any other discounts that may be applied.

 

16. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $300 bonus credit that you can use towards the purchase of a Galaxy Tab S9 Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

23. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $150 bonus credit that you can use towards the purchase of a Galaxy S24 Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

24. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $150 bonus credit that you can use towards the purchase of a Galaxy S24+ Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

25. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $200 bonus credit that you can use towards the purchase of a Galaxy S24 Ultra Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

26. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $150 off that you can use towards the purchase of a Galaxy Z Flip6. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

27. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $200 off that you can use towards the purchase of a Galaxy Z Fold6. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

28. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $50 off that you can use towards the purchase of a Galaxy Watch7. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

29. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $100 off that you can use towards the purchase of a Galaxy Watch Ultra. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

30. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $30 off that you can use towards the purchase of a Galaxy Watch FE. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

31. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $50 off that you can use towards the purchase of a Galaxy Watch6 Classic. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.03.2025.

32. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a Galaxy Tab S10+ Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 13.02.2024.

34. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $500 bonus credit that you can use towards the purchase of a Galaxy Tab S10 Ultra Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 13.02.2024.

35. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $100 bonus credit that you can use towards the purchase of a Galaxy S24 FE 5G Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://www.samsung.com/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends04.03.2025.

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