Update the Software on your Samsung TV

Updating the software of your Samsung TV can sometimes work out any kinks that might be causing problems with the normal functionality of your TV. There are two ways to update the software on your TV. If your TV is connected to the internet, you can check for available updates through the TV settings. You can also download the software from the Support section of the Samsung website and save it to a USB drive. Follow the guide below for more information.

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Simply ensure your TV is connected to the internet and then follow the steps below to learn how to update your TV's software.

1 Navigate to Settings and then All Settings

Note: Images were taken from a 2024 model TV. Depending on the model of your TV, sequences and steps may vary.

Select Settings
2 Select Support and then Software Update

Note: If Software Update is greyed out, please exit and change your TV source to Live TV. Then return to Software Update.

Select Software Update
3 Choose Update Now
Select Update now
4 The TV will begin to search for any available updates.If there is any available update for your TV, you will be asked if you would like to update now. Select Yes to proceed
TV will search for any updates

If your Samsung Smart TV or monitor is not connected to a network, you can download the latest software file from the Samsung website and save it to a USB flash drive. Then, you can connect the USB flash drive to your TV or monitor to perform the update.

Notes:

  • Save the update package in the USB drive’s top-level folder. Otherwise, the TV or monitor will not be able to locate the update package.
  • If there are multiple files, place all of the files in the USB drive’s top-level folder.
Samsung laptop connected to a monitor with a USB flash drive, displaying software update files.
1 Head to our Manuals & Downloads page
Manuals and Downloads page
2 Search for your TV's model number. If your TV doesn't show up, please ensure you are on the correct country or regional website

Note: Make sure to search your TV model on the site of the country your TV was purchased from. You are on the Samsung Australia website right now where we only provide firmware dowloads for products sold in Australia. You can get back to your country or regions homepage by clicking the Australia/English button at the very bottom left of this page and selecting from the global options.

Search your TV's model number
3 If an update is available, download the Upgrade File (USB type)
Download the Upgrade File
4 Allow the download to complete. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files
File explorer window with 'T-OSCPCKAUC.zip' in Downloads folder.
5 Next, connect a USB flash drive to your computer. Copy or move all of the files that were included in the zip file to the USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them
File explorer window displaying 'T-OSCPCKAUC' folder with 'image' file inside on USB Drive (D:).
6 Insert the USB flash drive into a USB port on your TV or monitor
Diagram showing USB flash drive being connected to various USB ports on a Samsung Smart TV and monitor.
7 Follow the prompts to update the software. Alternatively, navigate to Settings, then select All Settings, and then select Support. Select Software Update, and then select Update Now

Note: The update will take at least 10 minutes to complete. The TV will restart automatically afterward. Do not turn off the TV or remove the USB flash drive until the update is complete.

If the update does not run when using USB:

  • Check and compare the version number of the Update file and TV's firmware. You can find the TV's firmware version via Settings > Support > About TV/Contact Samsung. If the version number on the TV is higher, than the TV is up to date
  • Update file may be corrupted during unzip or transfer to USB. Retry unzip and transfer the file to USB again.

Sometimes if something is not working quite right, there may not be an update available. If an app is not working on your TV, you can check your internet connection and Reset the Smart Hub to see if this helps. This just might be what is needed.

 If you would like to learn How to Reset a Samsung TV follow the linked guide.

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

 This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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