Connect your Samsung TV to the Internet
Access the internet on your Samsung TV to enjoy streaming your favourite TV shows and movies, browse on the internet, download apps and so much more. You can connect via Wi-Fi or a wired connection. Follow the steps below to learn more.
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here. To use smart features, you must connect to a network, agree to the terms and conditions, and sign in with a Samsung Account.
Follow the steps below to learn how to connect your TV to Wi-Fi.
Settings and then All Settings
Note:
- If no Wi-Fi network is found, select Add Network at the bottom of the list and enter the network name (SSID).
- If your router has a WPS or PBC button, select Use WPS at the bottom of the list and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
Follow the steps below to learn how to connect your TV to a wired network.
Note: The TV will not be able to connect to the Internet if your network speed is below 10 Mbps. Wired networks are not supported on some models.
Settings and then All Settings
Learn how to check the status of your internet connection.
Settings and then All Settings
Settings and then All Settings
If you find that your TV cannot detect your Wi-Fi network or that it will not connect to Wi-Fi or a wired network, follow the steps below to check whether this is occuring with your TV or your network equipment.
Note: If at any point you need assistance with configuring settings on your router, contact your internet service provider or the manufacturer of the router.
Check if your internet is working on other devices e.g. mobile phone, laptop - when those devices are connected to the same network as the TV. If any of the other devices on your network cannot access the internet as well, contact your internet service provider about the service interruption.
Unplug all your network-related device (such as a router, modem, etc.) and the TV for at least a minute. Then power back all your devices and try connecting your TV to the internet again.
Switch on your mobile device's hotspot (if available) and then and check if the TV sees it. This may not work if you have an older TV model and 5G hotspot.
Note: Ensure you have also tried connecting your TV to your 2.4Ghz Wi-Fi network as some TV models may not support the 5Ghz Wi-Fi network.
Head to Settings > General (& Privacy) > Network > Network Status to check the status of your internet connection. If an error message appears, it'll indicate the best way to resolve the connection.
To reset the Network Settings, head to Settings > General (& Privacy) > Network > Reset Network. Then follow the steps above to reconnect to Wi-Fi or wired network.
For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.
This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.
Samsung Online Store
![online store]()
![online store]()
Join Members Community
![samsung members]()
![samsung members]()
Warranty Information
![Warranty Information]()
![Warranty Information]()
Apps & Services Customer Support
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
