Resetting my Secure Folder Passcode
Secure Folder protects your private content, such as photos, notes and apps, from being accessed by others. It houses your private information in a separate secure area, even when your device is unlocked. You can also use multiple accounts on a single device by creating a copy of the app to be housed in Secure Folder. If you would like to learn how to setup Secure Folder please check out our guide Using Secure Folder on my Samsung Device for more information.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
Reset Passcode using 'Forgot Pattern'
1. Launch Secure Folder and incorrectly enter the passcode. Forgot pattern will appear at the bottom of the screen.
2. Tap on Forgot pattern > Reset. You will be redirected to sign into your Samsung Account.
3. Once you have signed in you will then be able to set a new PIN, pattern or password and finally log back into Secure Folder.
Please Note: The Reset with Samsung Account setting MUST be enabled prior to following the above steps
Changing the Passcode via Secure Folder settings
1. Launch your Secure Folder and enter in your lock type.
2. Tap on the 3 dots and select Settings
3. Select Lock type then re-enter your current Secure Folder PIN, Pattern or Password.
4. Once you have entered your lock type you can then change your Secure Folder Passcode
Sign out of your Samsung Account and Uninstall Secure Folder
1. Head into your Settings and select your Samsung Account
2. Proceed to sign out of your Samsung Account
3. Relaunch Secure Folder then tap on Uninstall
4. Once Secure Folder has been uninstalled you can then sign back into your Samsung Account and setup Secure Folder again.
Important Notice regarding Secure Folder
Secure Folder is an independent, secured space isolated from any other form of access. Users may not access, copy or transmit data stored in the Secure Folder, including through USB and Wi-Fi Direct, except by using authorised methods such as ‘Move out of Secure Folder.
If rooting or a custom ROM is detected, the secure folder will be automatically locked to prevent unauthorised access and you may no longer access or use the applications and data inside the ‘Secure Folder’. This helps to protect the copy of the data on the mobile device against unauthorised access but could be inconvenient if it is your only copy. Therefore, please back up important data on other storage media, such as your personal computer before you proceed with moving files into Secure Folder.
Please also note, Secure Folder is only available on devices running on the Android Nougat 7.0 operating system and above.
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