FAQ Categories
Delivery and Installation
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Check the delivery status of your orders,
track individual shipments and more.
track individual shipments and more.
Returns and Cancellations
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How to return an item(s), cancel an
order and other common questions.
order and other common questions.
Useful guide for Online
Shopping
Useful Online Shop Support
Need help choosing a new device?
Have your questions answered by a Samsung expert.
Contact Info
Online
There are a number of a different ways of contacting us via Live Chat, Email and more
Chat Support : 24/7
Chat Support : 24/7
Call
8am-8pm / 7days a week
For general enquires and technical support
For general enquires and technical support
Face to face Support
Whether your product is in warranty or out of warranty, we're here to help.
Samsung Online Store
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Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Join Members Community
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Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Warranty Information
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Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.