Samsung Care+ offer swap or mobile refresh for Samsung smartphone device

Samsung Care+ Benefits

When the unexpected happens, rest easy with Samsung Care+.
From a personal setup session to coverage for mechanical breakdowns
and power surges, we'll take care of you every step of the way.

Swap

Regardless of condition, swap your device for a new refurbished one for a one-time service fee. Theft and loss is not covered.

How it works:

1. Submit an Swap request on the Samsung Care+ Portal before 3pm on a business day and we’ll dispatch on the same day, providing a replacement device is in stock.
2. Pay a one-time service fee.
3. Receive a refurbished device before sending back your old device. You’ll have 14 days to return your device, giving you plenty of time to backup and transfer data.

Mobile Refresh

We’ll keep your device working like it’s new for a one-time service fee. Our Certified Technicians can help with:

A. Screen clean or replacement:
Using genuine Samsung parts that won’t void your warranty if necessary or a buff and polish to remove scuffling to restore surface shine

B. Battery replacement:
To ensure your device is powering at full capacity

C. Detailed device clean:
Deep cleanse of the exterior body and all ports, getting into all those hard-to-reach places

D. Diagnostic testing:
To ensure your device is operating at optimal speed, including a full factory reset and operating system reload

How it works:
1. Submit a Mobile Refresh request on the Samsung Care+ Portal
2. Device is assessed by a Certified Samsung Technician
3. Pay a one-time service fee
4. Receive your device

Certified care by
Samsung Experts

No one knows your Samsung device better than our Certified Technicians. We use original parts which are only available directly from Samsung.

Additional support:
Phone: 1300 425 299 (GALAXY) 8am - 8pm AEDT / 7 days a week
Online: https://www.samsung.com/au/support

Up to 2 service requests

2 Year Samsung Care+ plan:
Up to two Swap or Mobile Refresh requests

1 Year Samsung Care+ plan:
One Swap or one Mobile Refresh request

Submit request here
Terms and Conditions Privacy Policy Target Market Determination

Samsung Care+ Pricing for Galaxy

Samsung Care+
1 Year Subscription* 2 Year Subscription** Swap Fee Mobile Refresh Fee
Request limits 1 in 12 months Request limits 2 in 24 months
Galaxy A series $99 $159 $149 $45
Galaxy S series
Galaxy S+ 		$129 $249 $149 $45
Galaxy S Ultra series
$149 $279 $229 $99
Galaxy Z Flip series
$149 $279 $229 $99
Galaxy Z Fold series
$229 $399 $299 $99
Tab A series Not available $99 $99 Not available
Tab S series Not available $199 $149 Not available
Galaxy Watch
Galaxy Watch Classic
 Not available $99 $99 Not available
Galaxy Watch Ultra
 Not available $199 $149 Not available
  • * 1 Swap or 1 Mobile Refresh over 12 months
  • ** 2 Swaps or 2 Mobile Refreshes over a 24 months
Galaxy A series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$99 $159
Swap Fee Mobile Refresh Fee
$149 $45
Galaxy S series, Galaxy S+ series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$129 $249
Swap Fee Mobile Refresh Fee
$149 $45
Galaxy S Ultra series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$149 $279
Swap Fee Mobile Refresh Fee
$229 $99
Galaxy Z Flip series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$149 $279
Swap Fee Mobile Refresh Fee
$229 $99
Galaxy Z Fold series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$229 $399
Swap Fee Mobile Refresh Fee
$299 $99
Tab A series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $99
Swap Fee Mobile Refresh Fee
$99 Not available
Tab S series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $199
Swap Fee Mobile Refresh Fee
$149 Not available
Galaxy Watch, Galaxy Watch Classic
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $99
Swap Fee Mobile Refresh Fee
$99 Not available
Galaxy Watch Ultra
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $199
Swap Fee Mobile Refresh Fee
$149 Not available
  • * 1 Swap or 1 Mobile Refresh over 12 months
  • ** 2 Swaps or 2 Mobile Refreshes over a 24 months

Buy now

How and where to buy

Getting Samsung Care+ is easy.
Find out more details about each option below on buying Samsung Care+.

Samsung.com

From samsung.com, select Samsung Care+ for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ at the same time.

Buy now

Samsung Care+ Portal

For when you already have your phone and want to add Samsung Care+. Must be done within 30 days of device purchase.

Go to site

Samsung Experience Stores

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to one of our Samsung stores to purchase your
Samsung Care+ plan.

Search nearby

Discover the right Galaxy

Frequently asked questions

More questions? Check out the FAQs below.

  • Where can I purchase Samsung Care+?

    Samsung Care+ can be purchased online or participating retail stores. Click here for more details.

  • Samsung Care+ is not an insurance program. Samsung Care+ is a device Swap and Mobile Refresh program.

  • The number of service requests you can make will depend on your subscription:
    • 2-year upfront enrolment: Up to two Swap or Mobile Refresh requests within the 2-year period.
    • 1-year upfront enrolment: One Swap or one Mobile Refresh request within the 1-year period.
    • Monthly: One Swap or one Mobile Refresh in each 12-month period.

  • A swap request allows you to swap your eligible device with the same or similar device on the payment of a swap fee.

  • For all Samsung Care+ eligibile devices, Click here

  • If your eligible device is subscribed to Samsung Care+, you can lodge a swap request to have a replacement sent to you even if your device is damaged.

  • If your original device is not returned, a Device Non Return fee will be charged.

  • Our goods and services, including Samsung Care+, come with statutory consumer guarantees that cannot be excluded under the Australian Consumer Law.

    If your eligible device or any swap device suffers a defect or failure which is covered by a consumer guarantee, you are entitled to a repair, replacement or refund (at Samsung’s discretion) for a minor failure or a refund or compensation for a major failure.

    When you request a swap under Samsung Care+, we will ask you to provide information about your device to determine if there is a defect or failure that is covered under a consumer guarantee (and/or the device’s manufacturer’s warranty). Any remedy under the Australian Consumer Law (and/or the manufacturer’s warranty) will not be considered a swap and you will not be required to pay a swap fee.

  • A Mobile Refresh request is a service available to active Samsung Care+ subscribers.

    A Mobile Refresh request consists of:

    •Diagnostic test - we ensure your device is operating at optimal speed, this also includes a full factory reset and operating system reload.

    •Screen refresh - replacement of the LCD screen using genuine OEM parts that won’t void your warranty if necessary5 or a buff and polish to remove scuffing on screen device and help to restore surface shine.

    •Battery replacement - battery replacement to ensure your device is powering at full capacity.

    •Detailed device clean - deep cleanse of the exterior body and all ports, getting in to all those hard-to-reach places ‘



    *Mobile Refresh fees apply. Mobile Refresh services are not available on Galaxy Tabs.

  • No, a Mobile Refresh Request is not the same as a Swap Request. When you make a Swap Request, you will receive a new or Like Mobile Device that gives you a like-new phone experience. A Mobile Refresh is more suited for devices which need to be refreshed rather than swapped, however, depending on the condition of your device you may not be eligible for a Mobile Refresh. If you are enrolled in Samsung Care+, you can request a Swap or Mobile Refresh at any time, as long as you pay the applicable request fee and you have not already used up all your entitlements. See here for Samsung Care+ Terms and Condition (Monthly Enrolment) or here for Samsung Care+ Terms and Condition Upfront Enrolment.

  • With the mail-in service, the Mobile Refresh turnaround time is approximately 2 business days (excluding receipt and delivery times).

  • When you make a Mobile Refresh Request here, we will ask a couple of questions to determine whether you are eligible for a Mobile Refresh. When the service technician receives your device, they will also confirm whether they can proceed with the Mobile Refresh through a series of diagnostic tests and a physical assessment. If the technician determines that they cannot perform a Mobile Refresh request, then we will contact you to discuss your options.

  • Yes, we recommend you back-up your data before sending your device to us for a swap or refresh. Click here to find out how to use Smart Switch.

  • Yes, we also provide Samsung care+ benefits for Home appliances, TVs, Fridges and more. Check out the details here.

5% off your first purchase

when you download the new Samsung Shop App1

Get it on Google Play Download on the App Store

Trade up to upscale

Get instant trade-in savings when trading in your old device or appliance 2

Learn more

Trade in

Your current device for a new AI phone

Buy now

0% interest on your new Samsung product

Pay it your way with Samsung Finance. Exclusive to Samsung.com. 3

Learn more

Seen a better deal? We will match the price.

If you find an identical product in stock for a better price at an eligible retailer within 14 days after purchasing from us, we'll match it and refund the difference.4

Learn more

Add your devices on SmartThings

The more you connect, the easier your life becomes.

Learn more

‡ Samsung Finance by Glow: $250 minimum spend applies. Minimum 10% upfront payment amount of the total cart value and monthly payments required. Late payment fees apply. Only available for purchase of selected items from the Samsung Online Store by Australian residents who meet eligibility criteria, consent to an income level assessment and credit check with a Credit Reporting Bureau. Samsung Finance by Glow is provided by Glow Financial Services (Australia) Pty Ltd (ACN 668 894 504), ("Glow") a company registered in Australia with registered office at c/o KReston Stanley Williamson, Level 1, 34 Burton Street, Kirribilli NSW 2061. Learn more.

Latitude Finance: Approved customers only. Minimum spend applies. Equal monthly payments required. T&Cs, fees and charges apply. Exclusions may apply. Available on participating Latitude credit cards only. If there is an outstanding balance after the interest free period ends, interest will be charged at the Expired Promotional Purchase Rate currently 29.99% p.a. (subject to change). Account service fee per month applies (subject to change). Interest may also apply to other credit card transactions or if you do not comply with the T&C’s. Conditions of use set out the T&C’s of the Latitude Gem Visa credit card. Credit is provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145.

* All products are available for sale at the price shown on this site. Subject to stock availability at time of purchase. Purchases must be made on the Samsung Online Store only (shop.samsung.com/au) and excludes the Samsung Education Store, Samsung Business, Samsung Enhanced Partnership Portals and Samsung Government. Not available in conjunction with any other offer unless otherwise advised. Prices and offer periods may be modified by Samsung at any time in its sole discretion without notice. Discounts are not transferable, exchangeable or redeemable for cash. Offer subject to Samsung Terms & Conditions of Sale.

** Free delivery is available in selected areas within Australia

1 5% off your first Samsung Shop App purchase is available to all Samsung Account holders. The 5% discount will be applied automatically to your cart upon your first purchase via our Samsung Shop App. This discount may apply with other Samsung discounts and offers on the Samsung Online Store, Samsung Education Store and Samsung Government Store. This offer may be modified by Samsung at any time in its sole discretion. Discount is not transferable, exchangeable or redeemable for cash.

2 By proceeding with your purchase and by participating in the Samsung Trade-up (“Program”), you accept the following:

(a)    The trade in discount “Trade-Up Discount” you receive is an incentive to recycle an old eligible product (“Recycled Product”) and to purchase a new Samsung appliance, monitor, speaker or television as applicable (“Eligible Product”) in the one transaction. The trade-up discount  is not considered a trade-up value for the Recycled Product.

(b)    Recycled Products have zero value. If you return the Eligible Product you purchased for a refund (for any reason) you will not receive any amount or value for:

i.       the participating Recycled Product; or

ii.       the Trade-Up Discount amount.

(c)     You agree that by participating in this Program you will fully uninstall, dismount (including disconnecting and draining of water, or wiping all data) as applicable your recycled product and ensure it is ready for collection at the same time that we deliver your Eligible Product.

(d)    We reserve the right to refuse the delivery of your Eligible Product if you fail to comply with these Program T&C’s. A surcharge equal to the amount of the Trade-Up Discount you received at the time of purchasing your Eligible Product will apply if you do not have your Recycled product ready at the time of delivering your Eligible Product.

You may only recycle up to three products in the same transaction and you will receive only one Trade-Up Discount for each Eligible Product purchased.

3 Upfront payment required. T&Cs and eligibility criteria apply.

4 T&Cs and eligibility criteria apply.