What to do if there is no sound when connecting the Samsung TV to the sound bar?
Last Update date : 2024-09-18
The connection between the TV and the sound bar may be affected by external devices, such as wireless routers. and it may lead to no sound or sound breaking up when connecting the TV to the sound bar.
Wireless Connection Sound bar
- Reduce Interference: Keep the Bluetooth speaker close to the TV and away from the wireless router.
- Use 5 GHz: Ensure the router uses the 5 GHz band to minimize interference
HDMI (ARC/EARC) Sound bar connection
![ARC/eARC)]()
Use Correct Ports: Connect your TV and soundbar using the HDMI (ARC/eARC) ports.
Certified Cable: Use a certified HDMI cable.
Check TV Settings:
- Go to Home → Settings → Sound → Expert Settings.
- Set HDMI-eARC Mode to Auto and Digital Output Audio Format to Pass-through.
Note: the eARC function is available only when the soundbar or A/V receiver supports the eARC function.
No sound when devices are connected directly to the soundbar
- Set External Speakers: Make sure the TV is set to use external speakers. Go to Audio/Sound → Speaker Select.
- Power On Device: Ensure the connected device is on and playing media.
- Select Correct Source: Use the Source button on the soundbar to choose the right input.
- Check Cables: Ensure cables are plugged in securely. Replace them if needed.
- Test with Another Device: Connect a different device to the soundbar to see if it works.
No sound when devices are connected through the TV to the soundbar
Power On Device: Check the external device is on and playing media.
Set TV Source: Make sure the TV is set to the correct source.
Check TV Audio: Disconnect the soundbar and test if the TV plays sound from the external device.
Set Soundbar Source: Use the Source button to select the right input.
Verify Connections: Ensure cables are connected securely to the correct ports. Remove any plastic casing from cables.
Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
*The features mentioned can be available on specific models. Please refer to your user manual for more information.
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