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Reset the Smart Hub on a Samsung TV

Last Update date : 2024-07-23

For Samsung Smart TVs, the intelligent menu system is called the Smart Hub. You have access to all of your TV's features through the Smart Hub, and you can even download apps and games and browse the internet. You can do a Smart Hub reset if you think your Smart Hub has too many installed apps or if you simply wish to restart the Smart Hub.

Every downloaded app is initialized when the Smart Hub is reset. All Smart Hub settings will return to their factory defaults, and user accounts and settings will be deleted from the apps. Please click here to reset your password if you've forgotten your Samsung account password. As you cannot reset the Smart Hub when inside the Smart Hub or an app, make sure your TV is set to live TV or has an HDMI input.

1 Press the Home button on your remote control and then head to Settings

Select Settings

2 Navigate to All Settings

Navigate to All Settings

3 Choose Support and then Device Care

Choose Support then Device Care

4 Choose Self Diagnosis

Select Picture Test

5 Select Reset Smart Hub

Select Reset Smart Hub

6 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.

1 Press the Home button on your remote control and then head to Settings

Select Settings

2 Navigate to All Settings

Navigate to All Settings

3 Choose Support and then Device Care

Choose Support then Device Care

4 Choose Self Diagnosis

Self Diagnosis, middle button down the bottom of screen.

5 Select Reset Smart Hub

Choose Support then Device Care

7 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.

1 Press the Home button on your remote control and then select Menu

2 Navigate to Settings and then All Settings

Choose Settings then All Settings

3 Navigate to Support and then select Device Care

Device Care. Second option on the list in Support.

4 Choose Self Diagnosis

Self Diagnosis, middle button down the bottom of screen.

5 Choose Reset Smart Hub

Picture Test, second box in from the top left.

6 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.

2020 & 2021 Model TVs

1 Press the Home button on your remote control to bring up the Smart Hub and then select Settings

Samsung Smart Hub

2 Navigate to Support and then select Device Care

Device Care. Second option on the list in Support.

3 Select Self Diagnosis from the bottom of the screen

Self Diagnosis option located at the bottom of the screen, second option.

4 Choose Reset Smart Hub

Reset Smart Hub. Last option on page.

5 Enter the PIN for your TV

Note: The default PIN is 0000.

Enter TV PIN.

6 Your Smart Hub has now been reset

Blank Smart Hub after reset.

For previous models

2016 - 2019 TVs: Settings > Support > Self Diagnosis > Reset Smart Hub

2015 J Series TVs: Menu > Smart Hub > Reset Smart Hub

2014 H Series TVs: Menu > Smart Features > Smart Hub Reset

2013 F Series TVs: Menu > Smart Hub > Smart Hub Reset

2012 E Series TVs: Press Smart Hub button on the remote > Tools > Settings > Reset

Note: For further assistance, please contact us.

_{*The features mentioned can be available on specific models. Please refer to your user manual for more information.}

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