My Samsung TV has abnormal colors, ghosting, or blurry picture

Last Update date : 2024-12-21

If your Samsung TV has abnormal colors, a double image (ghosting), or the image looks blurry, you can fix these issues by updating the firmware for your Samsung TV. There are two ways to do this: either by downloading the firmware from our website and updating it with USB or by updating it directly from your TV.

Samsung TV

If your TV is connected to the internet, follow these steps:

1 From the Home screen, press left on the remote.
Left button
2 Navigate to and select Settings.
TV Settings
3 Navigate to and select All Settings.
TV Software Update
4 Navigate to and select Support.
TV Software Update
5 Select Software Update.
TV Software Update
6 Select Update Now. Follow the on-screen instuctions to finish the update.
TV Software Update

Note: You can also select Auto Update. Your TV will receive automatic updates.

7 Your TV will check for an update, and if one is available, it will start downloading it.
TV Software Update

Note:

  • Software updates generally take a few minutes, so do not turn off the TV until the update is complete.
  • Video and audio settings may be reset to their default settings after a software update.

If your TV is not connected to the internet, follow these steps to update the firmware:

1 Search for your TV’s model code on the Samsung Support website, and then download the upgrade file.
2 Unzip the contents and store them on your USB drive.
Update the TV using a USB
3 Insert the USB drive into the USB slot on your TV.
Insert the USB in the TV
4 The firmware update will start automatically.

Note:

  • Do not turn off the TV, unplug the power, or pull out the USB drive during the update. It could cause a firmware error.
  • You can find the model code in the Support menu > About this TV, or on the back of the TV.
  •  If the abnormal colors, double images, or ghosting continue after the firmware update please contact us.

* This feature is only available on specific models. Please refer to your user manual for more information

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