Resetting my Secure Folder Passcode
Due to security, you may face log-in issues if you are not attentive to remembering the passcode (PIN code, pattern lock).
Remember that resetting the passcode requires the user to log in with their Samsung account. If you can still access the secure folder settings, make sure that the "Reset with Samsung account" toggle switch is turned on. Learn more here on how to switch it on.
Depending on what lock type you have set, the device will ask if you forgot the pattern lock or the PIN code.
Note: In the case that the Forgot Pattern or Forgot PIN option is missing, you may send an error report through the Samsung Members App.
Note: The Reset with Samsung Account setting MUST be enabled before following the above steps.
Fingerprint is highly recommended to log in with Samsung account and use either a PIN code or Pattern lock as back up option to unlock the secured folder.
Go to Secured Folder Lock settings and turn on "Fingerprints"and "Reset with Samsung Account" options.
Passcode can be PIN Code, Pattern Lock, or Fingerprint.
Note: Fingerprint is the most secured and you can use PIN code or pattern lock as back up.
Important Notice regarding Secure Folder:
A secure folder is a protected space with restricted access. Users cannot access, copy, or transmit data stored in the Secure Folder except through authorized methods like 'Move out of Secure Folder.' If rooting or a custom ROM is detected, the Secure Folder will be automatically locked to prevent unauthorized access. Backup essential data to another storage media before using Secure Folder. It's available on Android Nougat 7.0 and above.
Note:
- If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
- There are cases that "Forgot Pattern" or "Forgot PIN" option is not available. In this case, please bring your phone to the nearest Samsung Authorized Service Center to check
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